*** The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list. ***

About DEP
The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S.

About BWT
The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, and Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making.

The Bureau of Wastewater Treatment (BWT) is seeking a Section Chief of IT Support to lead and manage the IT Support team within the division. This role will be responsible for supervising IT operations, managing asset inventories, enforcing IT processes, and ensuring compliance with regulatory and agency goals. The Section Chief will play a critical role in ensuring the efficiency and effectiveness of IT services across all BWT facilities.

Key Responsibilities will include but not limited to:
- Supervise and manage the IT Support team, including assigning tasks, evaluating performance, and fostering professional development.
- Oversee IT Asset Management, ensuring accurate tracking and maintenance of IT hardware and software inventories using ServiceNow or similar platforms.
- Manage and prioritize IT support requests, ensuring all issues are resolved within established Service Level Agreements (SLAs).
- Develop, implement, and maintain IT operational dashboards to monitor system performance, team productivity, and compliance.
- Coordinate IT hardware disposal processes, ensuring adherence to NYC DEP and DCAS policies.
- Provide oversight for IT equipment inventory across multiple locations, maintaining data accuracy and timely updates in the ServiceNow CMDB.
- Enforce IT processes and procedures, ensuring alignment with regulatory requirements and agency goals.
- Collaborate with other departments to meet the IT needs of all BWT facilities.
- Provide regular reports to senior management on IT operations, asset inventories, and team performance.
- Serve as the escalation point for complex IT issues, offering guidance and resolution strategies.

IT AUTOMATION AND MONITORING E - 95712

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

- Demonstrated experience in IT Asset Management within a public sector or large-scale organization. - Proven ability to lead a team in a highly regulated environment. - Proficiency in using ServiceNow or similar IT service management platforms. - Strong communication and organizational skills. - Ability to prioritize and manage multiple tasks in a fast-paced environment. ***Additional Requirements*** Driver License Requirement: A valid New York State driver’s license is required and must be maintained for the duration of your employment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.