While working at the fast-paced Walk-In Center (WIC), the receptionist duties include, but are not limited to, the following:

1. Greet section 8 and public housing tenants/ applicants and the general public in a professional and courteous manner.
2. Determine the reason for a customer’s visit to the WIC.
3. Issue service tickets for the appropriate business transaction.
4. Assist applicants and tenants with registration, password resets, and online processes on the NYCHA self-service portal.
5. Perform timekeeping duties.
6. Request and follow up with American Sign Language appointments.
7. Collect paperwork for scanning and shredding.
8. Maintain records of the office supplies.
9. Perform other tasks, as needed, to support and improve the overall operations of the CCC Walk-In Center.

Additional Information
1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated
Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NOTE: Preference will be given to CIVIL SERVICE BRDIGE EXAM# 3971 takers. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization?

Skills Requirement: You will be required to meet the typing skills requirement by demonstrating the ability to type accurately on a personal computer at a minimum speed of 35 words per minute after errors are deducted. You must meet this requirement in order to be appointed.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.