The NYC Department of Buildings is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilitate compliant development with integrity, efficiency and professionalism. We are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent.

Under general supervision to the Queens Director of Operations and Service Manager, the candidate will be responsible for:

- Supervise Scheduling Coordinators and monitor the scheduling coordinators DOBNOW dashboard(s)

- Schedule/cancel and reschedule appointments in response to PER 11 for the Chief Plan Examiner, Plan Examiner’s, and the Project Advocate and Borough Commissioner/Deputy Borough Commissioner office

- Serve as a backup for Borough Commissioner/Deputy Borough Commissioner’s office

- DOB NOW Appointments

- Monitors the PER11 mailbox; Provide Borough Director, Borough Commissioner and Deputy Borough Commissioner with weekly PER 11 email updates

- Answering incoming calls and directing them to the appropriate units for assistance

- Intake of reinstatements, supersede requests, withdrawal requests and Letter of No Objection submissions
- Tracking the submissions using an excel spreadsheet
- Triage requests regarding Letters of No Objection (LNO), Letters of Verification (LOV) for Plan Examination and/or Borough Commissioner’s office review

- Provide professional customer service to the public while adhering to the agency Department’s customer service guidelines, Scheduling of appointments

- Perform data entry transaction with include Application Process in Building Department infrastructure Building Information Systems (BIS), SharePoint and DOBNOW

- Assist as needed with special projects

ADDITIONAL INFORMATION
Only permanent Clerical Associates, applicants who are reachable on the Clerical Associate open competitive list, applicants who provide proof of passing the most recent open competitive exam for Clerical Associate, and applicants as indicated below will be considered will be considered.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

1. Experience working in a customer-focused environment. 2. Excellent verbal and written communication skills. 3. Ability to work in a team environment and comfortable working independently. 4. Computer proficiency and ease learning new technical processes.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.