The NYCHA Information and Technology Department (NYCHA IT) is seeking a highly motivated individual to join the Application Development and Configuration Team. Under direction of the Development Manager of CRM Systems, with broad scope for independent initiative and judgement, the Salesforce Developer will be responsible for developing applications hosted on the Salesforce platform, and to make recommendations and implement best practices for Salesforce development and management of its Resident Case Management System (RCMS).

Responsibilities include, but are not limited to the following:

- Develop solutions within the Salesforce platform using Apex, Visualforce, and other programming languages.
- Create workflows, process builders, and other automation tools to streamline business processes within Salesforce.
- Configure and maintain Salesforce objects, fields, record types, page layouts, and other settings to meet business needs.
- Create and maintain user accounts, profiles, roles, and permission sets to ensure proper access control.
- Assist with release cycles to deploy new/update existing applications and code.
- Use Salesforce APIs to integrate with other systems used in the organization.
- Conduct unit testing and debugging.
- Create to technical documentation.
- Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
- Troubleshoot and resolve issues related to Salesforce application performance, integration, and data integrity.
- Collaborate with other developers, administrators, and business stakeholders to interpret requirements and develop solutions.
- Stay up to date with the latest Salesforce features and technologies and recommending new solutions to enhance business processes and efficiency.

NOTE: Due to the existence of a civil service list, candidates must have civil service status in the title of Computer Associate (Software) to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Additional Information

1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

- 5+ years of CRM developer experience in Salesforce. - Experience implementing and developing in Apex, Lightning Web Components (LWC), Visualforce, Java, and leveraging Salesforce APIs. - General development experience with HTML, XML, Flex, ASP, SQL, Java or C++, .NET, JavaScript, SQL, REST and SOAP-based web services. - Knowledge and understanding of database design concepts, experience working with large data sets and bulkification. - Experience working with Agile or Scrum. - Familiar with Salesforce features and functionality, such as data management, security, automation, reporting, and dashboards.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.