The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.

The Office of Program Development has three primary functions: Crisis Management, Program Support, and Implementation & Monitoring. As the ultimate safety net, DHS is frequently hit hard by emergencies (e.g., COVID, Asylum) and must respond without jeopardizing core operations. The Crisis Management team uses their deep knowledge of the DHS regulatory environment and programmatic process to make the agency more resilient. and allow DHS to quickly respond and be readily prepared for emergencies. Current objectives include working with the influx of asylum seekers.

The Department of Homeless Services is recruiting for three (3) Administrative Director of Social Services NM-1 to function as Roving Team Manager, who will:

- Spearhead preparatory planning and coordination of outreach to asylum seeking clients at Sanctuary hotels. Coordinate with DHS Shelter providers to address the team site specific needs.

- Create and execute project work plans to meet changing needs and requirements of asylum seekers by performing risks/needs assessments and identifying service gaps.

- Identify resources needed to connect individuals and adult families to community-based organizations, supportive networks and appropriate social services to improve quality of care for asylum seeking clients.

- Collaborate with agency leadership and community partners to direct the implementation of policies, procedures, and practices that address the housing needs of asylum population to ensure they meet the requirements of federal, state and city laws and regulations and meet best practice guidelines.

- Provide oversight and direction to subordinate staff as part of the continuum care of clients. Ensuring tasks and standards are consistent with operational needs.

- Develop, implement, and support cross divisional training. Liaise with and support executive leadership with all logistics of coordination of training activities for staff.

- Research initiatives and innovation in the areas of crisis management. Assist in the development of DHS crisis management protocols, procedures, and policy development decisions.

- Participate in crisis management planning and implementation. Respond to crises that arise for DHS clients and the shelter system.

- Work flexible hours – including nights and weekends.

- Perform other duties as assigned.

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills: - Excellent computer skills. - Excellent communication skills. - Ability to work in a fast pace social service environment.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.