The Department of Resident Services, Partnerships, and Initiatives (RSPI) engages NYCHA residents in critical programs, services, and initiatives in the areas of economic opportunity, youth, senior and social services; supports NYCHA’s extensive network of Resident Associations; and connects residents to opportunities such as financial empowerment, business development, career advancement, and educational programs.

Resident Relocation Services (RRS) assists residents impacted by work tied to the federal agreement and other large scale emergency circumstances with relocating temporarily. The department ensures residents have access to all resources necessary to transition to and from their apartment while work is performed.

Reporting to the Deputy Director of the Resident Relocation Services, the Community Coordinator will assess and ensure a smooth transition of residents to their temporary housing location, and subsequently connect them to [any] needed services they may require. Responsibilities include, but are not limited to the following:

1. As part of a centrally located team, assess services gaps in order to identify providers.
2. Perform service coordination, connecting residents to relevant service providers.
3. Provide technical assistance and support to property management for any tenancy actions that require intervention.
4. Perform regular resident outreach to connect residents to relevant social services. Establish local referral and recruitment infrastructure utilizing NYCHA’s web-based and other referral tools.
5. Collaborate with Strategic Manager and/or other team of Coordinators to ensure appropriate service delivery and feedback loops for referred residents.
6. Collaborate with Strategic Manager to ensure appropriate provider training.
7. Maintain partnerships with local CBOs, vendors etc. to support resident participation in program.
8. Set defined annual performance targets and codify best practices in servicing residents.
9. Represent NYCHA at external resident, community and citywide events.
10. Perform other related duties incidental to the work listed above.

SPECIAL NOTE: Effective August 16, 2021, all persons newly hired for employment by the New York City Housing Authority (NYCHA) must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.

After receiving a conditional offer of employment from NYCHA, an applicant for employment must provide proof of having received at least one dose of an approved COVID-19 vaccine within a reasonable period of time. Failure by the applicant to provide NYCHA with proof of having received at least one dose of an approved COVID-19 vaccine will result in NYCHA revoking the conditional offer, unless the applicant obtains an exception through the reasonable accommodation process.

Any person who begins their employment with NYCHA after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide NYCHA with proof of receipt of a second dose within 30 days of the first dose. Failure to do so will result in termination.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.