About the Agency:
The New York City Department of Housing Preservation and Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.
The Office of Enforcement and Neighborhood Services is composed of six divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD).
Your Impact:
Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS), the division would like to hire a Registration Assistant /Community Associate.

Your Role:

As a Registration Assistant for the Division of Administration and Internal Compliance (AIC), Registration Assistance Unit, you will be responsible for, but not limited to, the following:

Your Responsibilities:
- Accept and Process payments of various types of fees from owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109;
- Monitor the Unit’s electronic in-box to ensure prompt response to written inquiries from owners, managing agents, elected officials and other city Agencies in regards to annual property registration issues;
- Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters;
- Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number or annual registrations;
- Process requests for certified copies, invalidations and not required to register forms;
- Review and evaluate of documents, submitted by building owners for accuracy and completeness;

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates. - Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity. - Excellent analytical ability & research skills. - Strong Customer Service Focus. - Excellent verbal, writing and computer skills. - Bilingual a Plus -Spanish Preferred

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.