CANDIDATES MUST BE PERMANENT IN THE CIVIL SERVICE ASSOCIATE JOB OPPORTUNITY SPECIALIST TITLE.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, supplemental nutrition assistance (also known as SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.

The Family Independence Administration (FIA) is recruiting for five (5) Associate Benefits Opportunity Specialist III, to function as FIA Regional Office Liaison, who will:

Under general supervision of the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager, with wide latitude for the exercise of independent judgment and initiative, represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day-to-day administration of FIA Job Center and Food Stamp operations.

The Regional Office Liaison will:

- Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at
FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the
daily functions and operations of several Job Centers and Food Stamp sites, monitoring the
conduct and follow-up of application interviews to ensure that financially eligible individuals receive
public assistance in a timely manner as mandated by legal regulatory requirements.

- Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information
and providing information on Welfare Reforms initiatives.

- Review and control written complaints from various sources including the Commissioner, Deputy
Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received
from various Job Centers.

- Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance;
follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair Hearing
Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advice the Job
Centers of corrective action.

- Make frequent and regular visits to the Job Centers and Food Stamp sites to conduct studies in every
area of activity to determine whether the activities are conducts efficiently and effectively and in
accordance with established policy and procedure; conduct audits designed to measure target areas;
inform the Regional Manager and participates in the development of corrective action plans and
follow-up studies to ensure that the problem has been corrected.

- Provide technical support to the Center Managers in order to help improve performance and
productivity in the Centers, with emphasis on Quality Control and Error Reduction; ensure that
mandated re-determinations of financial eligibility are completed within the appropriate timeframes.

- Participate in the training of staff in the proper interpretation and application of agency policies and
procedures; maintain necessary controls and records to assure that public assistance determinations
are consistent with applicable laws, regulations and policies.


Work Locations: Various (see below)
#79 ROCKAWAY BAC _ 219 BEACH 59TH ST., NY

#62 VETERANS BAC _ 25 CHAPEL ST. BROOKLYN

#47 REFUGEE BAC - 32-20 NORTHERN BLVD. LIC. NY

#39 UNION SQUARE BAC - 109 E. 16TH ST. NY, NY

FIELD OPS & SPECIAL POPULATIONS - 109 E. 16TH ST. NY,

Hours/Schedule:
Monday -Friday 9:00 – 5:00

1. A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:

a) client services.
b) employment planning/counseling services which involves job development,
skills assessment, and employment placement or other economic
opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.