The New York City Housing Authority (NYCHA)’s Office of Resident Economic Empowerment & Sustainability (REES), situated within NYCHA’s Department of Resident Services, Partnerships, and Initiatives (RSPI), is charged with working to develop, and implement programs, policies, and collaborations to measurably support residents increased economic opportunities with a focus on asset building, employment, advancement, adult education and training, and business development.

NYCHA has implemented a Zone Model approach, which leverages NYCHA’s and partner resources to expand economic opportunity for public housing residents through place-based service coordination. Through this new approach, REES enables NYCHA to (1) Generate more economic opportunities for NYCHA residents and NYCHA neighborhoods, while strategically investing and leveraging NYCHA’s spend; (2) Provide a more comprehensive economic empowerment platform with additional capacities around financial literacy, asset building and business development; (3) Reduce the duplication of services – better investing limited resources; (4) Enable NYCHA to be a better partner to community-based organizations, government agencies, philanthropies, community colleges, schools, employers and other key stakeholders; and (5) Drive more resources and investment into public housing neighborhoods.

NYCHA REES seeks a dynamic Manager, Intake and Assessment to join its Intake, Assessment and Zone Coordination Team. The Manager, Intake and Assessment will report to the Assistant Director Intake, Assessment and Zone Coordination.

Responsibilities shall include, but not be limited to the following:

1. Directly supervise a team of Assessment Specialists and Referral Associates. Total team size of 8.
2. Manage and create systems to increase the effectiveness of REES’ Hotline, which includes daily monitoring of the Hotline system to ensure proper coverage and short wait times; analyzing reports for Hotline performance; and ensuring excellent customer service experience for NYCHA residents.
3. Develop and oversee systems to ensure that REES Information Sessions (resident-facing presentations) are conducted appropriately and provide high-quality service to NYCHA residents.
4. Ensure monthly reports are monitored and reported; facilitate team meetings and individual staff check-ins that are outcome focused.
5. Conduct REES Information Sessions and various resident pre-screenings/assessments when needed.
6. Ensure team has up-to-date information on REES initiatives and regularly make referrals through the REES Referral System.
7. Represent REES and provide REES presentations (as needed) at meetings with internal and external stakeholders, including community-based organizations, REES partners, resident leaders, and NYCHA departments.
8. Work with the REES Zone Coordination team to schedule offsite REES Information Sessions and other REES events. Lead internal prep meetings for these sessions.
9. Attend and participate in REES cross-unit meetings to ensure Intake and Assessment staff are kept up to date on greater REES initiatives.
10. Work with Intake and Assessment staff to ensure they are prepared to present on their work at REES Monthly Staff Meetings.
11. Closely monitor and update REES’ Department Microsite; ensure job postings and events are up to date.
12. Coordinate with the Adult Education & Job Training Assistant Director on implementation of workforce development program initiatives and outreach strategies.
13. Work closely with the Senior Zone Coordinators to support staff on direct outreach to best connect residents to opportunity service providers, including in the areas of workforce development and financial literacy and asset building.
14. Other tasks as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of community work or community centered activities in an area related to the duties described above; or
2. High School graduate or equivalent and six years of experience in community work or community centered activities in an area related to the dries as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have a least one year of experience as described in “1” above. Master’s degree in social work, public administration, community and economic development, public policy, education, business, or related field

1. Master's degree in social work, public administration, community and economic development, public policy, education, business, or related field. 2. Proven experience using data to define and achieve outcomes. 3. Exceptional management, organizational, analytical, quantitative, and qualitative skills. 4. Excellent verbal and written communication skills strong attention to details. 5. Experience with one or more of the following preferred: community organizing, workforce development, financial literacy and asset building, resident business development, adult education, job training, management consulting, program evaluation. 6. Self-starter.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.