About DVS
The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City’s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.
About the Role: Receptionist/Community Associate
Job Description: duties include greeting visitors, answering phone calls, responding to emails, and maintaining the office reception area. They may also help with scheduling, correspondence, and other clerical tasks. The position is not eligible for teleworking due to multiple in-office responsibilities of the position.

Responsibilities:
- Maintain the tidiness of the DVS office reception area and the materials on display there
- Greet clients in the reception area and enter them into the DVS visitor log
- Alert DVS staff when clients have arrived for a meeting
- Answer phone calls and take messages
- Answer emails
- Handle mail and other correspondence
- Check client eligibility for DVS programs
- Schedule appointments for new and existing clients
- Direct clients outside of NYC to the veteran resources in their states
- Assist clients in contacting US Department of Veterans Affairs offices in and around NYC
- Assist DVS housing and benefits staff with special projects
- Other duties as assigned

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Written and verbal communication skills - Customer service skills - Ability to multitask and prioritize - Dependability - Familiarity with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint - Problem-solving skills - Ability to work under pressure - Attention to detail - Familiarity with customer relationship management (CRM) software - Military cultural competency and the ability to understand and work with veterans, military service members, and military family members with a variety of backgrounds and experiences

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.