APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR III (SS) CIVIL SERVICE TITLE. APPLICANTS IN SUPERVISOR II (SS) MAY APPLY.

THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE SUPERVISOR III (SS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE TITLE.

The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents. OCSS accomplishes this by locating non-custodial parent (NCP), establishing paternity and child support orders, and collecting and disbursing child support funds to those children. OCSS also services NCPs who are unable to provide financial support due to unemployment and/or being underemployed, by partnering with community-based organizations which offer educational, training, and job placement services for eligible parents. Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient.

The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are cash assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the non-custodial parent whereabouts are or become known, cases are referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.

The Office of Child Support Services (OCSS) is recruiting for one (1) Supervisor III (Social Services) to function as a QUEENS BOROUGH OFFICE DEPUTY DIRECTOR.

Under direction of the Director of the Borough Office, with latitude for the exercise of independent judgment, the Deputy Director of the Queens Borough Office, Supervisor III (SS), is responsible for supporting the Director in the day-to-day activities at the Borough Office. S/he supervises social service staff engaged in conducting client interviews to obtain information and documentation required to locate the absent parent to establish paternity and child support order for parents of children who are in receipt of cash assistance.


The QUEENS BOROUGH OFFICE DEPUTY DIRECTOR will:

- Be responsible for the day-to-day operational activities in the Borough Office which includes providing child support services such as paternity and support order establishment to clients applying for or receiving cash assistance.

- Control daily workflow of client interviews and provide office guidelines for senior line supervisors to ensure timely case completion and oversee and control the flow of cases sent to court to minimize error and meet monthly goals.

- Perform quality control to identify deficiencies, training needs, and assist in the development of strategies and corrective action plans to improve the overall performance and productivity of the Borough Office.

- Review and provide consultation/technical assistance with difficult/non-routine cases/program situations for staff and inform staff of proper steps, policies and procedures in such cases.

- Conduct staff meetings to convey new policies and directives as set forth by New York State child support or new agency initiative, and track/monitor compliance.

- Monitor group performance, time and leave, disciplinary submissions and other administrative functions identified by the Borough Office Director. Ensure supervisory staff follow appropriate course of action with staff not meeting performance standards and expectations.

- Review and analyze statistical reports and complete weekly and/or other requested reports for the BO Director.

- Assume full responsibility of the Borough Office in the absence of the Director.

- Liaise with DSS Court Services (DSS CS) and respond to all inquiries and/or make inquiries, as necessary.

- Provide coverage and assistance to the Supervisors in the absence of the Section Manager(s).


Hours: 9:00PM to 5:00PM

SUPERVISOR III (SOCIAL SERVICE - 52313

A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.