The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 311 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.

Reporting to the Quality Assurance Manager, the Quality Assurance Specialist is responsible for a portfolio of business units within the Healthy Homes Department and works directly with these business unit to coordinate and manage quality assurance efforts. The Quality Assurance Specialist must have specialized knowledge in inspectional processes. Knowledge in housing, health and/or environmental policy is a plus.

Duties and responsibilities will include but are not limited to the following:

1. Implement, coordinate, monitor and/or evaluate programs providing important XRF Inspection services.
2. Perform difficult work in the preparation of planning documents required for move out turnovers.
3. Prepare evaluation reports, performs analyses and reviews documentation.
4. Make recommendations on policies and procedures.
5. Provide authoritative interpretation of complex problems.
6. Provide technical assistance and training to subordinate staff in techniques of program implementation and management.
7. Collect and analyze a variety of complex data and information. In collaboration with others, performs statistical analysis and summarizes findings in applicable reports.
8. Initiate project-related communication and requests for information and provides guidance to other departments, and/or outside parties.
9. Perform other duties as required.

Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

1. Ability to analyze qualitative information and technical reports. 2. Ability to read and understand performance management data. 3. Strong organizational skills. 4. Proficient in Microsoft Office, Project Management software and Scheduling software. 4. Ability to use data and metrics to drive decisions and measure performance. 5. Proven ability to communicate clearly, both written and verbal.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.