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Quality Assurance Analyst

  1. HOUSING PRESERVATION & DVLPMNT
Posted on: 01/18/2024
  1. Full-time

Location

NYC-ALL BOROS

  1. No exam required

Department

Division of Tenant & Owner Res

$75,000.00 – $75,000.00

Job Description

This vacancy has now expired.

About HPD and the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth
The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Team:

The Division of Program Policy and Innovation (DPPI) will provide support across the Office of Housing Access and Stability (HAS) to coordinate policy development and analysis, support implementation of new rules and regulations, monitor program integrity and compliance, manage the selection of contracts for project-based rental assistance and improve outcomes for program participants beyond affordable housing. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and where possible remediation opportunity is provided to those who fail to meet requirements.
Your Impact:

The selected candidate will serve as the Quality Assurance (QA) Analyst for the division and will be reporting to the Deputy Director of Quality Assurance. The QA Analyst will be responsible for assisting with compliance of Federal, State and City policies and regulations. The QA Analyst will assist with the development and implementation a quality control review protocol for all key Section 8 and other federal rental assistance program operation procedures. The selected candidate will be working in coordination with the Quality Assurance Specialists on audits and special projects for DTR. The QA Analyst will provide analysis and technical expertise in the planning and implementation of corrective action to ensure program compliance. Additionally, the selected candidate will help the Agency prepare for external audits and may liaise on behalf of DTR with any external audit requests. The QA Analyst will also be responsible for handling special projects that is assigned by the Deputy Director of QA..

Your Role:

- Responsible for assisting with DTR’s internal and external auditing requirements.
- Assist with creating auditing parameters using existing agency policies and operational workflows.
- Analyze audit findings, develop recommendations to address deficiencies, and prepare summary reports for the Deputy Director
- Coordinate with collagues to complete QA reports.
- Coordinate with multiple internal and external stakeholders, including DTR managers, managers from other HPD divisions, independent auditors and HUD representatives.
- Assist with monitoring and reporting on some the division’s Section 8 Management Assessment Program (SEMAP) scores.
- Be able to present the work that the unit produces including but not limited to reports, audit findings and recommendations based on best practices and policies.
- Maintain and prepare reports and statistical analyses relevant for unit operations, performance, compliance, projects, or other initiatives for the Deputy Director.
- Represent the unit/ division in meetings, organize meetings and other communications regarding QA topics
- Have full understanding of the various steps of the rental subsidy programs’ tasks including, but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
- Review internal and federal policy changes
- Responsible for completing special projects that may be assigned to the Quality Assurance Team.
- Assist with, coordinate, and/or lead other projects as needed.


Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.


Preferred Skills

- Excellent communication skills (both written and oral) - Strong analytical and research skills - Strong organizational skills and attention to detail - Knowledge of Microsoft Office Suite - Ability to work independently and as part of a team - Ability to translate analyses into written products Apply Online at CityJobs.nyc.gov
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID

623507

Title code

56058

Civil service title

COMMUNITY COORDINATOR

Title classification

Non-Competitive-5

Business title

Quality Assurance Analyst

Posted until

2024-02-16

  1. Experienced (non-manager)

Job level

00

Number of positions

1

Work location

100 Gold Street

  1. Constituent Services & Community Programs

Quality Assurance Analyst

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