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Posted on: 06/19/2024
  1. Full-time



  1. No exam required


Response Bureau

$84,872.00 – $84,872.00

Job Description

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Response Bureau is responsible for monitoring incidents throughout the City, alert the public and City agencies, initiate NYCEM response, on-scene coordination and special event planning and coordination. It is comprised of for Watch Command, Field Response Unit, and the Response Support Unit.

The Public Warning unit operates 24 hours per day and seven days per week out of Watch Command, NYCEM’s operations center. Public Warning staff work in conjunction with the Watch Command staff to monitor citywide radio frequencies; local, national, and international media; and social media to identify incidents impacting NYC and are responsible for the corresponding dissemination of Notify NYC alerts and notifications. The NYCEM Public Warning unit is also responsible for activation of the City’s Wireless Emergency Alert (WEA) and Emergency Alert Systems.

Reporting to the Director of Public Warning with latitude for independent initiative and judgment, the Program Manager is responsible for strategic, administrative, and operational support of New York City’s Public Warning Unit, including, but not limited to, the Notify NYC program, Wireless Emergency Alerts, social media, and the Emergency Alert System.

The duties are as follows:
- Provide guidance and managerial oversight of Notify NYC personnel during daily public safety incidents that require dissemination of public messaging.
- Develop, maintain, and update as necessary standard operating procedures, technical reference documents, and training materials for the Notify NYC program and the City’s Emergency Alert System.
- Manage the business process improvements for public notification activities.
- Participate in operations management activities in support of the public notification program including developing reports for senior and executive staff, program management/evaluation, and resource planning.
- Serve as a point of contact and liaison between NYCEM units, OTI, private vendors/contracts, and other City agency partners related to the Notify NYC program.
- Take, maintain, and distribute minutes during programmatic, intake, and operational meetings.
- Serve as an escalation point for customer service inquiries that are unable to be handled by the frontline public warning staff.
- Participate in project management, including developing timelines and meeting deliverables.
- Assist the Director in supervision of Public Warning Specialist staff, including, but not limited to, scheduling, timekeeping, overtime management, personnel development, and performance evaluation.
- Assist the Director in long-term strategic planning for the Public Warning unit, including, but not limited to, maintaining awareness of emerging technologies and evolving industry best practices and working to incorporate them into long-term innovation goals.
- Oversee and serve as an escalation point for the Public Warning Duty Officer Program, filling in coverage gaps as needed.
- Serve as a Public Warning Specialist on a contingent basis in order to fill staffing gaps.
- Coordinate with members of the NYCEM Response Bureau Management Team to ensure that the Public Warning operations and activities are seamlessly integrated with those of the Watch Command and Field Response that each unit is operating cohesively and effectively.
- Other duties as assigned by Assistant Commissioner of Director of Response, and/or Director of Public Warning.

The selected candidate will be assigned to periodic Emergency Operations Center team and will be expected to work non-business hours during emergencies. The selected candidate will also participate in drills and exercises, assist with Ready NY presentations to external groups, and will undertake special projects as assigned.

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or

2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or

3. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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  1. Experienced (non-manager)

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Work location

165 Cadman Plaza East

  1. Public Safety, Inspections, & Enforcement