The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Network Monitoring Engineer reporting to the Public Safety IT Services Division. Primary responsibilities include the design, implementation, configuration, and maintenance of NetScout and Riverbed solutions within an organization's network infrastructure; and ensure optimal network performance, efficient traffic management, and effective troubleshooting capabilities using these specialized network monitoring and optimization tools.

Key Responsibilities:
Solution Design and Implementation: Design and implement NetScout and Riverbed solutions tailored to the organization's network requirements. Collaborate with network architects and other IT teams to integrate these tools into the existing network infrastructure. Ensure proper configuration and integration with network devices, servers, and applications.

Network Monitoring: Configure and manage NetScout appliances and software components to monitor network traffic, application performance, and end-user experience. Monitor network devices, links, and applications to identify performance bottlenecks, anomalies, and potential security threats. Create and customize monitoring policies, thresholds, and dashboards.

Performance Optimization: Utilize Riverbed technologies, such as WAN optimization controllers (WOCs) and application acceleration solutions, to improve network performance, reduce latency, and optimize bandwidth utilization. Configure and fine-tune Riverbed appliances based on specific application requirements and network conditions.

Troubleshooting and Analysis: Utilize NetScout tools, including packet analyzers, to perform in-depth network and application troubleshooting. Analyze captured packets and perform protocol-level analysis to identify the root causes of performance issues, network congestion, or application slowdowns. Collaborate with network and application teams to resolve issues promptly.

Reporting and Documentation: Generate regular reports and performance metrics using NetScout and Riverbed tools. Document configurations, changes, and troubleshooting procedures to maintain accurate records and knowledge base. Provide clear and concise reports to management and stakeholders, highlighting network performance, optimization results, and recommendations for improvements.

Capacity Planning: Perform capacity planning exercises using NetScout and Riverbed data to anticipate future network requirements. Assess network capacity, predict traffic patterns, and recommend infrastructure enhancements to support business growth and evolving application needs.

Vendor Management: Coordinate with NetScout and Riverbed vendors for software upgrades, license management, and technical support. Stay updated with the latest product releases, patches, and bug fixes. Collaborate with vendors to troubleshoot complex issues and implement recommended solutions.

Collaboration and Training: Collaborate with network engineers, system administrators, and application teams to share knowledge, best practices, and recommendations for network optimization. Provide training and guidance to IT staff on NetScout and Riverbed tools, features, and functionalities.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID # 610444

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

As a NetScout and Riverbed Engineer, you play a critical role in ensuring optimal network performance and application delivery. Your expertise in deploying and managing NetScout and Riverbed solutions enables efficient monitoring, troubleshooting. The successful candidate should possess the following: - Strong experience required (5-8 years) in event/fault and performance monitoring. - Strong knowledge of network protocols, architectures, and technologies (TCP/IP, SNMP, WAN, LAN, etc.). - Experience in designing, implementing, and managing NetScout and Riverbed solutions. - Proficiency in configuring and managing NetScout appliances, such as nGeniusONE and InfiniStream, NetScout Pulse. - Familiarity with Riverbed technologies, including SteelHead, SteelCentral, and SteelFusion. - Solid understanding of network performance monitoring, application visibility, and WAN optimization concepts. - Experience with network troubleshooting and packet analysis using tools like Wireshark. - Strong analytical and problem-solving skills. - Excellent communication and collaboration skills. - Ability to work effectively in a team-oriented environment. - Relevant certifications such as NetScout Certified Master (NCM) or Riverbed Certified Solutions Professional (RCSP) are a plus.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.