IMPORTANT NOTE:
CANDIDATES WITH A PERMANENT COMPUTER SYSTEMS MANAGER OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

The FIT-Property Tax System sub-division is seeking a dynamic, innovative, solution-oriented IT professional to serve as a Publice Access & SmartFile Specialist for its Public-facing Apps team. Public Access is a vendor enabled tool that communicates Property Tax information to millions of taxpayers on a real-time basis. SmartFile is a vendor-enabled tool that permits real to near real time interaction in benefit and tax relief applications. These public-facing tools are our face to the customer and as such, demands in-house expertise for agile development to meet new customer service and operational requirements.

Duties and responsibilities will include, but are not limited to the following:

- Under managerial direction, with broadest scope for the exercise of independent initiative and judgment, supervise and perform modifications to public-facing components of the Property Tax System (PTS) and supporting databases to achieve strategic initiatives.
- Manage complex initiatives, provide leadership, and take ownership of project life cycle; successful project delivery to include full implementation from initiation (i.e., kickoff and requirements gathering) to deployment for one major or several minor initiatives simultaneously related to the property tax portfolio.
- Monitor/improve performance, troubleshoot/diagnose problems, and implement solutions for the public-facing components of PTS and supporting databases.
- Design, develop, configure, test, monitor, and optimize views for the public-facing components of PTS.
- Routinely serve as in-house expert and authority regarding property tax applications/databases, providing status reports regarding milestones, deliverables, dependencies, risks, and issues, communicating across leadership.
- Communicate with and report to various levels of internal, as well as external, leadership/stakeholders, which include senior/executive agency management, customers, and end users.
- Manage analysts and developers engaged in the complex work of PTS, in a matrix reporting environment, providing supervision in the absence of the Director.
- Support technical communications and change management activities as required.
- Provide on-call support after hours and/or weekends as necessary.

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- Excellent communication skills. - Well organized with strong time management skills. - Strong SQL, PL/SQL, HTML, and XML skills (7+ years). - UX, web, and mobile design (7+ years) - Report, dashboard, data visualization, etc. development (7+ years). - Data modeling and analysis (7+ years). - Experience troubleshooting and performance tuning (7+ years). - Proficient in Technical writing. - Familiarity with Property Tax terminology and data. - Certified AWS Certified Cloud Practitioner. - Certified AWS Certified Developer. - Experience with Tyler Technologies commercial off the shelf product generally and Smartfile specifically, a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.