The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including: Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

Under the direction of the Executive Vice President of Property Management Operations (“EVP"), the Skilled Trade Strategic Advisor will assist in the supervision of the skilled trades and Neighborhood Planners within Property Management Operations, including Borough skilled trade leadership, Skilled Trade Supervisors, individual Skilled Trades, Neighborhood Planners and Secretaries, and related staff. The Strategic Advisor will participate in the day-to-day management of skilled trade work assigned to Property Management Operations, undertaking direct measures on behalf of the EVP to improve quality of service and production levels; improve planning and scheduling work, resolve staffing, budgetary and procurement issues; address specific resident repair and customer service issues; develop and track strategic priorities; assist in the response to external inquires and requests; assist in emergency response actions; attend resident and other public meetings as necessary, and aid in addressing all other ad hoc day-to-day tasks associated with a large, complex organization such as NYCHA.

Primary Responsibilities

The responsibilities of the Skilled Trade Strategic Advisor include, but are not limited to the following:

- Work closely with the EVP to manage day-to-day skilled trade related operations.
- Develop, implement, and track EVP priority projects and initiatives regarding skilled trades and planners, including backlog reduction projects, improving scheduling and reducing missed
appointments, improving resident communications related to skilled trade work and scheduling, developing and overseeing special work order initiatives, responses to external departments
and stakeholders (such as NYCHA Work Order Reform) on skilled trade and planning related issues.
- Assist in developing training programs affecting skilled trades and planners for staff in Property Management Operations.
- Draft and disseminate information about skilled trade related work amongst Property Management Operations.
- Participate and plan stat meetings with skilled trades and planners to review metrics, trends, production issues, materials issues, staffing issues, and miscellaneous issues.
- Assist in developing staffing and budgetary requests and decisions related to skilled trades.
- On behalf of the EVP, communicate with internal and external stakeholders, most notably, the Federal Monitor, residents, elected officials, partner agencies, employees and civic groups on
skilled trade related issues.
- Act as liaison between the EVP and senior Property Management Team, functioning as a resource for identifying challenges and developing solutions, and ensuring the timely flow of
information.
- Track and follow up on key deliverables at the Executive Team level.
- Manage confidential data, including sensitive business, financial and personnel information.
- Manage other staff within the Office of the EVP.
- As needed visit and work from NYCHA developments and Borough offices to address and resolve various issues affecting Property Management Operations.

Act as Proxy of the EVP
- Represent EVP in meetings and on committees.
- Collaborate with the senior management team and provide project management and support, where necessary.
- Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the EVP.

Special/Strategic Projects
- Manage top priority initiatives that require cross-disciplinary implementation, particularly across multiple departments and levels.
- Review and analyze departmental operations and service delivery; make recommendations for enhancements and improved effectiveness at meeting performance goals.
- Execute projects that require utmost confidentiality and/or urgency for the Authority.
- Create presentations through research, analysis, site visits and information gathering.
- Analyze policy and draft memos with policy recommendations.

Additional Information
1. For NYCHA employees: This position is open as a promotional opportunity only. It is not open on a direct transfer (lateral) basis.
2. For NYCHA employees: Employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if
applicable).
3. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

This position is eligible for Remote Work, subject to applicable requirements of NYCHA’s Remote Work Policy.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A four year high school diploma or its educational equivalent, plus eight years of supervisory experience in the operation, repair and maintenance of large tenanted buildings; four years of which must have been in responsible charge of properties
having not less than seven maintenance and operations employees and at least 18 months of which must have been in an administrative capacity; or
2. Education and/or experience which is equivalent to "1" above. However, all candidates must have at least four years of experience in responsible charge of properties having not less than seven maintenance and operations employees, at least 18 months of which must have in an administrative capacity.

Key Competencies - Excellent Communicator - Ability to communicate expertly and clearly, both written and verbal to think on one’s feet with a calm and pleasant demeanor to artfully influence and persuade, and to render diplomatic approaches while remaining focused on the agency’s goals and priorities. - Liaison & Partner - Establish a strong network of relationships amongst Property Manage Operations staff and NYCHA as a whole, and develop creative partnerships to add value for residents or the agency. - Multitasker - A 'nimble' thinker who is results-oriented and deadline-driven possesses the ability to work independently as well as collaboratively, and to shift priorities in an ever-changing work environment can get things done quickly and accurately and is skilled at problem solving in order to expertly field both internal and external requests. - Performance tracking – Ability to query reports from Maximo and operational dashboards, and have the ability to use this information to drive inspection, maintenance, and repair initiatives, or administrative initiatives such as the collection of rent and performance of annual review. - Integrity - Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality. - Humility - Comfortable leading as well as executing and taking constructive input from multiple sources. - Ability to work independently and with minimal direction with strong attention to detail.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.