IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE COMPUTER SYSTEMS MANAGER OPEN COMPETITIVE CIVIL SERVICE EXAM NO. 4035 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 4035.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

The Project Management Office is seeking a Project Manager to lead, oversee, and ensure the successful delivery and management of projects as per DOF's requirements. This must be done within scope, to a certain quality, and within time and cost constraints. These factors may be clearly defined or may require dynamic change management to deliver business value.

Reporting directly to the Project Management Director, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

-Participate in the initial review of project proposals or plans to determine a time frame, funding, project approach (agile, waterfall, or hybrid), staffing requirements, and the assignment of available departmental resources to various project phases.
-Define project scope, deliverables, milestones, required activities and tasks, when required, using this information to inform you participation in drafting a request, for proposals (RFP) to meet the project's goals.
-For all assigned projects, establish a work plan and staffing for project activities, sprints or phases, and arrange for recruitment or assignment of project personnel.
-Review and approve the work plan of an external service provider, or consultancy contracted to execute the project, and serve as the point of contact and coordinator for all required City resources throughout the project's lifecycle.
-Conduct risk assessment and mitigation; maintain a risk register and include risk levels in routine project reporting work.
-Ensure that each project story or requirement is tied to success criteria which are shared out to QA staff for testing purposes.
-Use tools appropriate to the selected project methodology to monitor project activities, document agreements, communicate with project stakeholders, and escalate issues on a timely basis.
-Complete skillful turnover with clear project documentation of all projects to Change Management and Operations, to ensure that users are ready, there are no unintended downstream technical impacts, and that Day 1 Support is ready to triage user needs to appropriate teams.
-Coordinates multiple ongoing projects of extraordinary technical complexity.
-Manages projects with major undertakings that run in a large environment of distributed processing systems combining numerous types of hardware and software.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

COMPUTER SYSTEMS MANAGER - 1005D

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

-5+ years of progressively responsible IT experience, with demonstrated sensitivity and commitment to business problem solving. -Distinctive blend of business, IT, financial, and communication skills. This blend is vital because these are highly visible positions with substantial impact. -Proven, successful experience with leading projects using Agile, Waterfall, or Hybrid project methodology. -Strong knowledge and understanding of City agency business needs, with the negotiation skills required to manage business stakeholders' expectations and maintain a high level of trust and confidence. -Significant knowledge of project planning/scheduling tools (for example Azure Dev Ops, Jira, Microsoft Project, or Open Workbench) with a solid record of disciplined, routine use and practical application. -Ability to collaborate with colleagues and stakeholders’ support tactical resource plan by mapping future demand to forecast project needs and completions in the project portfolio. -Experience in leading diverse teams. -Knowledge of Azure and AWS Cloud Platforms is a plus. -Strong understanding of technical processes like software development, system architecture, databases, APIs, and cybersecurity is a plus. -Experience with rolling out products that involve complex technical integrations is a plus.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.