YOU MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE OR PERMANENT IN THE ADMINISTRATIVE JOB OPPORTUNITY SPECIALIST (AJOS) TITLE . IF THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ADMINISTRATIVE JOB OPPORTUNITY SPECIALIST (AJOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE AJOS TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

DSS/HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and MISCA – Medical Assistance (MA).

Under the general direction of the Director of Fair Hearing New Initiatives and Quality Analysis (FHNIQA), Fair Hearing & Conference (FH&C) and Pre-Notice of Intent (Pre-NOI) Unit with wide latitude for independent judgement, action and initiative, the Project Manager is responsible for the day-to day operation and control of the Fair Hearing & Conference, and Pre-Notice of Intent. The Project Manager assists/interfaces with the Director in looking at ways to expand Fair Hearing program/evidence case file/electronic case file integrity, as it relates to the Agency’s packet preparation process, by conveying/securing information/assuring cooperative relationships in the exchange of information/provision of services/ensure that the Agency’s position is presented and documented to avoid/bring down the high cost of Fair Hearings/allow units to better defend the Agency’s actions. The Project Manager provides statistical, technical, and communicative support to Fair Hearing Representation, Centralized Packet Review Unit (CPRU), SNAP Resolution, Fair Hearing and Conference, Pre-Notice of Intent, and Fair Hearing Tracking & Monitoring Unit (FHTMRU) to ensure policies & procedures are adhered to via training as necessary/required to meet optimal standards/expectations.


Fair Hearing Administration is recruiting for one (1) Administrative Job Opportunity Specialist, NM-I to function as Project Manager who will:

- Direct & review the existing Fair Hearing Processes by reviewing procedures and policies reports/data to ensure the program meets prescribed milestones indicated, pertaining to the Fair Hearing Win rate. Identify special operational problems and develops solutions in consultation with FH Administration.

- Maintain Liaison between both NYC Administrative Senior Principal Hearing Officers and NYSDSS/OAH Office of Administrative Hearings, attend administrative meetings to ensure the coordination of both state/city initiatives and policies are adhered to at all levels in Fair Hearing.

- Coordinate with FIA Operations/Regional Administration to convey information pertaining to FH operations/procedures/policies and workflows. Ensures information/data for Job Stat preparation is reviewed, and all findings as needed a corrective action plan is implemented accordingly.

- Coordinate with FIA Center Operations and Regional Administration to ensure information found in preparing Evidence Packets and Fair Hearing outcomes are available for corrective action plan necessary to improve the Job Center and SNAP operations; coordinates the development and provide assistance regarding the development of a corrective action plan.

- Develop and provide technical support to Fair Hearing Administration regarding FHEMS application (Fair Hearing Evidence Management System), as well develop training Curriculum relative to existing and new initiatives/enhancements.

- Oversee request for Fair Hearing Administration, pertaining to statistical/data, correspondence inquiries from inter/intra-governmental agencies, as well as the advocate community; to ensure information is accurately conveyed and all issues/concerns are addressed accordingly.


Hours/Schedule: 9am to 5pm with flex time.

Work Location: 109 E 16Th St., N.Y.

ADMINISTRATIVE JOB OPPORTUNITY - 10248

Qualification Requirements

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Demonstrated skill in working with HRA and NYS data systems such as EDW, WMS, FHIS, SFARS, IBM Cognos, FHEMS, and WARM. Expertise in Microsoft Excel. Must be familiar with Excel tools including pivot table, flash fill, filters, data validation, index match, conditional formatting, and other most useful Excel Functions for Data Analysis. Excellent oral and written communication skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.