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Posted on: 08/21/2023
  1. Full-time



  1. Exam may be required


Customized Assist Svc-NM

$85,371.00 – $109,990.00

Job Description

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.
Customized Assistance Services' Office of Business Strategies & Solutions (CAS/OBSS) is responsible for working with CAS, OSHA and HARU program staff to develop program needs requirements to ITS for the design and re-engineering of program operational processes and the development of automated systems that support these programs. CAS currently has six major custom-built automated systems that are clinical record and case tracking systems to support its program areas. These systems are used by over 3,000 agency/sites and 14,000 users throughout the city.
Under supervision and with latitude for independent judgment, the Project Manager will be responsible for working with CAS program staff to enhance CAS computer systems, as well as develop new automated system features to support CAS programs need.

The Customized Assistance Service is recruiting for one (1) Computer Specialist SW II to function as a Project Manager in the Office of Business Strategies and Solutions, who will:

- Analyze and document user requirements for CAS systems that provide comprehensive automated medical and mental health records; provide tracking and monitoring capabilities; and, generate operational, managerial and statistical reports. New programmatic and administrative systems are planned along with the ongoing expansion and enhancement of the existing systems.

- Create system prototypes and documents including process flow and data flow diagrams, business requirement documents and functional and technical specifications.

- Design system prototypes in order to ascertain and confirm user requirements.

- Document change requests and manage the change request process; facilitate discussions with users and management regarding the prioritization of change requests in relation to the existing project plan.

- Research capabilities of systems within other areas of the Human Resources Administration; other city, state and federal governmental agencies; and non-profit and for-profit agencies; and determine system interface requirements.

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

- 5 + years business Analysis experience as major contributor to complex computer system development projects in gathering, reviewing, analyzing and writing end-users requirements. - 5 + Years of working with SQL Server Database and writing SQL Queries. - 2+ Years of managing complete life cycle of IT software development. - 2+ Years of using Confluence and JIRA to monitor project health. - Knowledge in Social Service industry. - Excellent verbal and written communication.
Residency Requirement

New York City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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  1. Experienced (non-manager)

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Work location

4 World Trade Center

  1. Technology, Data & Innovation