About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health.
- We create opportunities for New Yorkers through housing affordability.
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Division of Crisis Response under the Office of the Commissioner manages HPD’s crisis response for the Humanitarian Emergency Response and Relief Center(s) and other shelters for asylum seekers, as well as being a dynamic team designed to respond to other crises with an impact on housing, such as pandemics and extreme weather conditions. This team includes staff members and leadership from the Commissioner’s Office, the Division of Property Management & Client Services, Division of Budget, Division of Fiscal, and HPD Office of Legal Affairs, as well as six dedicated full-time staff members.

Your Impact:

The Division of Crisis Response under the Office of the Commissioner manages HPD’s crisis response for the asylum seeker shelters initiative. The Division focuses on overseeing and preparing the launch of several asylum seeker shelter sites and programs, including congregate shelters, upstate hotels, faith-based bed programs and a hotel vouchers program to support several asylum seeker initiatives and shelters. In addition, the Crisis Response Unit is structured to provide ongoing operational support and respond to other crises with an impact on housing.

Your Role:

The Project Manager for asylum seeker shelter sites and special initiatives ensures contractors are compliant with their scope of services and monitors the day-to-day operations of the Humanitarian Emergency Response and Relief Center (HERRC) facilities and other asylum seeker shelters.

- Supporting all aspects of project lifecycles for assigned workstreams including planning, scope definition, design, execution, and delivery.
- Developing and maintaining templates and tools to track project progress, facilitating the collection of project information/measurables, and managing the dissemination of information and updates related to project status updates.
- Monitoring the progress of projects and the status of deliverables; proactively escalate any/all issues or risks.
- Serving as a point of contact for various HPD departments, City agencies, and contracted vendors.
- Assisting in planning and conducting trainings including creating any required training materials.
- Providing on-site support related to project implementation and oversight.
- Providing policy and operational support/guidance and helping develop strategies for improving service delivery within the assigned workstream.
- Assisting in reviewing and approving invoices; and providing recommendations related to budgetary planning.

Your Responsibilities:
- Supporting the daily ongoing administrative an operational need for asylum seekers shelters and other projects as needed.
- Support all aspects of the project lifecycle including planning, scope definition, design, execution, and delivery, including development of administrative and operational processes, templates, procedures/protocols, and other core documents.
- Working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Support management of day-to-day operations and developing and managing vendor relationships.
- Support the finance team in reporting, documentation and invoice review and operational approval.
- Providing status reporting regarding project milestones, deliverables, dependencies, risks, and issues; communicating across leadership.
- Reviewing invoices from ongoing contracts to ensure deliverables and standards of services are being met and costs are reasonable and contained.
- Support management of day-to-day operations and vendor management relationships including conducting site visits.
- Monitoring site capacity at each of the vendors’ managed facilities.
- Support the finance team in reporting, documentation and invoice review and operational approval.
- Other related duties, as assigned.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience managing a large team. - Experience managing multiple external contractors/vendors. - Experience managing a complex operation, particularly a 24/7 operation. - Experience with community engagement and/or familiarity with local community service providers/non-profits. - Experience and/or familiarity with legal service provision for immigrants and/or asylum seekers. - Fluency in languages other than English, particularly Spanish. - Ability to develop and maintain cooperative and effective working relationships with a variety of individuals, groups, and organizations. - Excellent written and verbal communication and presentation skills, including ability to tailor technical material to a variety of audiences (e.g., administrative, and technical leaders front-line staff). - Ability to maintain a high-level of accuracy, transparency, and accountability in all work products. - Experience with, or knowledge of, trauma-informed service delivery. - Keen attention to detail, flexibility, and an enthusiastic work ethic. NYC residency: Required

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.