The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services/ Division of Network Integrity is recruiting for a Computer Specialist (SW) Level IV to function as a Project Director, Network Integrity, who will:

- Coordinate staff activities, direct staff in the evaluation, selection, installation, maintenance and monitoring of hardware, software and consulting services in support of the EMT Network Infrastructure environments; Instruct and/or demonstrate to staff the proper, efficient usage and/or installation of highly complex networks/servers/peripherals and/or related software in order to increase the overall level of competence Troubleshoot complex problems, and coordinate the maintenance and repair of the same.

- Develop technical recommendations for executive management to ensure the integrity and efficiency of the infrastructure, and the minimization of loss of time and/or resources; Make judicious recommendation of appropriate acquisitions and upgrades to ensure the continued viability of the environment.

- Maintain professional growth and development through continuing education, participation in professional associations and other activities.

- Maintain liaison with highly technical and administrative staff of other New York City and State professional associations and other activities.

- Enforce Agency policies and regulations to meet the Agency’s mission and goals.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Ability to prioritize work in a fast paced, high-pressure environment including the resolution of escalated issues and events - , Extensive routing switching and firewall experience supporting complex LAN/WAN security networks - Experience with large IP switched/routed based networks and firewalls Knowledge of IP addressing and subnetting (IPv4/6), routing protocols, including BGP, OSPF and MPLS - Advanced installation/troubleshooting experience of Palo Alto Firewall - Advanced installation/troubleshooting experience of Juniper firewall/switch hardware/OS software - Advanced installation/troubleshooting experience of Kemp Load Balancer - Strong knowledge of VPN tunneling and telecommunication protocols - Excellent understanding of Service Management environment including operations, processes, etc - Ability to quickly assist teams in diagnosing network, application and system/server issues using common network tools and monitoring systems such as Network TAP, Wireshark, Riverbed Pilot/Shark and Splunk - Understanding Linux/Unix, Windows operating system internals, including system security. - Knowledge and experience in NAC technology (802.1x).

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.