The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for staff, visitors, volunteers and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 9,000 diverse professionals and knowledge experts.

The DOC seeks to recruit Program Support Coordinators to support the Division of Programs and Community Partnerships. Under the guidance of the Deputy Director of Tablet Operations, the selected candidates will focus primarily on the distribution, collection, and optimal utilization of tablets for incarcerated persons in all NYCDOC facilities (Rikers Island and VCBC). Select facilities will have needs for evening/ weekend schedules. The Program Support Coordinators’ responsibilities will include but not be limited to:
- Distribute tablets to individuals in custody (obtain and provide login information; offer onsite support
to individuals in custody and monitor transfers in and out of units/ assigned facility).
- Retrieve tablets upon discharges and ensure all outcomes are reflected in daily data.
- Conduct inspections of tablets to ensure all devise are in a state of good repair.
- Collaborate with facility staff and individuals in custody to ensure adherence to tablet policy.
- Ensure individuals in custody understand tablet policies and procedures.
- Maintain a facility presence through conducting daily tours as assigned.
- Assist individuals in navigating tablet content and encourage them to engage with educational
content such as courses books, reentry resources and inspirational material.
- Manage and maintain an up-to-date inventory of tablets and prepare daily reports.
- Perform qualitative and quantitative data collection and analysis as needed.
- Maintain records and monitor engagement rates for premium license content.
- Prepare tablet-related materials, guides, reports, presentations, and documents as assigned.
- Provide status updates as requested.
- Collaborate with uniform staff, non-uniform staff, external contracted partners, and people in custody.
- Serve as a liaison to facility-based program staff on all tablet-related operations.
- Maintain open communication with supervisor.
- Participate in/ prepare materials for meetings / lead meetings as required.
- Support people in custody towards reaching their individualized goals.
- Develop and implement strategies to maximize program participation.
- Assist with day-to-day program operations as needed.
- Perform related duties and assist with special projects as assigned.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Microsoft Office Suite (PowerPoint, Word, Excel, Outlook etc.) proficiency - Expertise in data entry and analysis - Experience in a high-paced environment, with the ability to manage information and distribute appropriately - Ability to establish positive working relationships with multiple units and different levels of staff - Excellent writing, communication, inter-personal, analytical, research, problem-solving, and organizational skills - Proficiency in managing, utilizing, and troubleshooting digital technology - Highly organized and detail-oriented, proactive resourceful and flexible - Proven ability to communicate with staff (at all levels) in a fast-paced environment, work effectively on a team as well and independently as needed, meet deadlines, and perform all tasks with a high level of professionalism.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.