This is a Seasonal/Temporary Position

The schedules will be Monday-Friday, 9am -5pm, 10am – 6pm, 11am – 7pm and will be determined by the supervisor based on the program needs. This position is in-person, and schedules may also include Remote and Hybrid assignments.

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. The Summer Youth Employment Program (SYEP) provides New York City youth between the ages of 14 and 24 with paid summer employment for up to six weeks in July and August. 100,000 youth will participate at over 18,000 placements, making NYC SYEP the largest youth employment initiative in the nation. Youth participate in service-learning projects and work in a variety of entry-level jobs in the nonprofit, government and private sectors. SYEP Program Supervisors are expected to monitor the performance of programs, documenting areas of success as well as those requiring corrective measures and immediate attention. In addition to worksite monitoring, the SYEP Program Supervisor will observe participant registration events, orientation, and other educational and training activities.

Four of the 68 Program Supervisor (Senior Field Supervisor positions) have been allocated to support the DYCD’s Call Center. The Call Center is a toll free hotline will provide timely and accurate information youth, families, community organizations and other stakeholders. The dynamic-highly motivated candidates will be trained to connect callers and correspondents to the services they need. Duties include, but are not limited to: Answering phone calls and referring callers to DYCD-funded programming and non-affiliated non-profit organizations. Handle correspondence, and maintain electronic records of calls.

The SYEP Program Supervisor will need to understand program standards and protocols and evaluate whether compliance has been met. The SYEP Program Supervisor will be responsible for providing accurate responses to participants and parents to guide resolutions for payroll, worksite, and other problems as well as answer questions related to the program and application process. The Department of Youth and Community Development (DYCD) is seeking SYEP Program Supervisors to:
- conduct site visits and monitor program quality at employment/internship sites
- provide administrative support for program staff to ensure policy adherence and safety
- confirm all contractual requirements are followed in accordance with Program requirements

The SYEP Program Supervisor’s major responsibilities consist of:
- extensive daily travel (navigating public transportation) to complete site evaluations throughout all five boroughs
- “monitor/conduct” site assessments to accurately document program implementation; success of site performance and any findings in need of correction
- reviewing all worksite procedures to ensure program practices meet City, State, and Federal guidelines
- utilizing Wireless Monitoring Devices (mobile device/tablet) provided by DYCD
- conducting visits in all weather conditions *Note: Site visits are conducted in-person, and virtually at the discretion of your supervisor and program needs.
Additional responsibilities may include but are not limited to:
- clearly communicating program policies/procedures/rules and regulations
- perform daily administrative functions as related to working in an office- which may include but are not limited to data entry, answering phones, and using data systems
- tracking of program components and activities including worksite /internship development/partnerships
- submit reports to program supervisors and management teams identifying matters in need of immediate attention
- assist in establishing and coordinating relationships with employers/networks to support internship and employment opportunities
- support the preparation of presentations and program guidance to effectively communicate program goals
- working collaboratively across all DYCD workforce, youth, and community development programs to gather data/information and work with the programs to provide appropriate technical assistance to support the overall program. SYEP Program Supervisors are assigned to work alternate schedules to provide adequate reporting and coverage to the program.

There are no formal education or experience requirements.

Excellent verbal and written communication skills. Mathematical abilities and interpersonal skills required. Ability to work both independently and as part of a team. Must be proficient in Microsoft Office Word/Excel/Outlook 2010 Demonstrated work proficiency with the Internet and Google Maps. Ability to use Android mobile phones. Ability to travel extensively and independently using the NYC Transit System. Bachelor's degree Preferred.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.