OPEN TO PERMANENT SENIOR CONSULTANT (PULIC HEALTH SOCIAL WORK) AND THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST EXAM # 4116.

Division/Program Summary Description:

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City’s court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYC START) for young adults experiencing a first episode psychosis.

Position Summary:

The Office of Crisis Services is responsible for a portfolio of contracted services and special projects that involve close coordination with other City and State agencies, including Mobile Crisis and Crisis Respite. Reporting to the Director of Crisis Services, the Program Specialist will:

Job Duties and Responsibilities:
- Negotiate scopes of service and budgets for mobile crisis services with other public and voluntary agencies.
- Maintain liaison with personnel from State Regulatory bodies and from community groups.
- Undertake and or participate in special projects to improve service delivery operations.
- Monitor adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis.
- Provide consultation and technical assistance to contracted mobile crisis and other providers to promote quality of care, adherence to contractual, regulatory and policy requirements, and coordination with the Single Point of Access, NYC Well.
- Address questions, concerns and complaints from programs and consumers. Review and discuss programmatic audits and fiscal issues as necessary.
- Refer, provide and/or coordinate meetings and trainings to address program needs. (i.e., 9.58 trainings)
- Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identify, and recommend opportunities for programmatic improvements and contract renewals.
- Represent DOHMH professionally at meetings, conferences, and workgroups.
- Develop and implement surveys, questionnaires, or other surveillance methods, identify potential data sources, and analyze new and existing data sets to inform program planning and evaluation activities.
- Assist with the preparation of reports on agency functioning and service delivery as requested.
- Participate in data gathering for Quarterly Program Review and other management reports.

Preferred Skills:

- The individual will possess good written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines.
- Strong computer and data management skills, including proficiency with Microsoft Word, Excel, and PowerPoint.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

A baccalaureate degree issued after completion of a four-year course in an accredited college or university and a master's degree from an accredited school of social work, plus:
1. Six (6) years of full-time, paid, satisfactory experience in social work including (a) two (2) years of casework experience in a health, medical or psychiatric care agency adhering to acceptable standards; and (b) four (4) years in a supervisory, consultative, or administrative capacity or in teaching in an accredited school of social work, with at least one (1) year in a health, medical or psychiatric care agency; or
2. A satisfactory equivalent.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.