Job Description:

The Program Manager will be part of the Regulatory Reform team within the Division of Business Services reporting to the Director of Regulatory Reform. The team’s mission is to ensure that New York City’s rules and regulations balance the needs of compliance and the interests of small businesses seeking a supportive and sustainable small business environment to start, operate and thrive in the City. Regulatory Reform works to identify City regulatory processes that can be streamlined to benefit the small business community of the City. The Program Manager is responsible for leading several independent projects to achieve strategic objectives with particular focus on the overall benefits to NYC small businesses as well as the mission of NYC Small Business Services. Using a project management framework, the team meets the challenge of this mission through research, data collection and analysis, program ideation, design and implementation and relationship management.

Roles and Responsibilities:

- Managing multi-agency projects from inception to implementation, using creative problem and strategic thinking to ensure success
- Developing project plans, providing regular status reports, surfacing and mitigating risks, and coordinating with diverse, multi-agency stakeholders
- Driving projects forward within a collaborative team environment
- Conducting analysis of laws, rules, processes, and policies to identify business challenges, craft interventions, and obtain support for implementing recommendations
- Analyzing current laws, policies and processes and developing necessary revisions
- Researching best practices and developing recommendations for new policy
- Developing feedback loops to understand and document existing processes, policies, and procedures to enable businesses to contribute ideas for regulatory reform, and recommend specific improvements
- Developing information materials for internal teams, other City agencies and business owners
- Clearly communicating technical, quantitative findings through visual representations of data
- Creating reports and presentations for internal and external use
- Managing performance metrics and tracking against targets
- Assisting in the development of key performance indicators for new projects and using metrics and industry data to evaluate impact and success
- Streamline and manage the Small Business Advisory Commission and sub-committees
- Working with diverse staff from a wide variety of City agencies and industry and community organizations
- Respond to time-sensitive requests from City Hall and SBS Executive Staff

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

At least 2 years of professional experience: including project management, program development, and experience managing a team - Interest in law, public policy, public administration and economic development or a closely related field. - Proven ability to manage multiple projects with multiple stakeholders and respond to tight deadlines. - The ability to combine attention to detail with a clear understanding of the big picture. - Excellent creative and strategic thinking, problem solving, and research abilities. - The ability to communicate effectively verbally and in writing, with a diverse array of internal and external stakeholders. - Proficient with Microsoft Office applications, including Excel and PowerPoint. Familiarity with Visio preferred. - Knowledge of regulatory processes is preferred, but not required.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYC residency is required within 90 days of appointment.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.