SALARY RANGE FOR THIS POSITION IS $67,983.00-$91,768.00.

The Strategic Planning Department is part of the Strategy & Innovation office and leads the Authority’s ongoing Transformation effort.

The Transformation is a fundamental reshaping of how the Authority does business. We are restructuring, fixing processes, and building an Authority that can survive for decades to come. The Transformation Plan was issued in March 2021 and triggered a multi-year effort to implement. The Program Manager will work to implement, monitor, and evaluate the Work Order Reform (WOR) program, an ambitious and extensive change to the agency’s repair management process. WOR is a flagship program within the Transformation, highly impactful on both residents and staff. NYCHA has implemented WOR citywide as of October 2022 and is currently working on stabilization and evaluation of the program with a focus on training and monitoring.

The Program Manager will report to the Director of Strategic Implementation. The successful candidate will lead project and program management functions of the WOR initiative and associated workstreams and programs. Program objectives include the decentralization of repair staff; revising the work order planning process; improving the resident experience associated with service requests; improving overall condition of units and buildings; optimizing productivity of maintenance workers and skilled trades staff; reducing backlog of open jobs; and identifying process pain points across the organization that relate to the repair management process. Associated programs include the Operations Leadership Institute, which provide high-level leadership development and training to supervisory development staff. The team prioritizes first-hand knowledge of maintenance workers, skilled trades workers, and their direct supervisors, and works to facilitate cross-department solutions for challenges identified onsite.

The selected candidate will perform program management work and receive support in performing senior level program management responsibilities. Program Manager duties will include assisting with the following tasks: maintaining a project management information system to provide data for the planning and control of program roll-out and monitoring; monitoring project timeframes and roles and responsibilities; drafting communications and procedural documents, as well as memos, meeting minutes, and agendas; conducting program presentations or trainings to employees; determining and coordinating project activities required between business units; checking work performance via desktop monitoring or field visits and on-site inspections; and preparing project management and status reports.

The candidate will also help develop, conduct, and summarize interviews and focus groups to investigate current and potential operational conditions; analyze findings, and present findings and recommendations to agency staff at various levels; and support the Director of Strategic Implementation in designing and facilitating sessions with staff to discuss the root causes of program challenges, and to inspire commitment to program. The Program Manager will help create new tools and program elements that establish efficient, outcome-oriented, and impactful operations; collaborate with staff in program and support divisions to implement and refine these tools and program elements.

There is flexibility in the position to develop a focus in communications, training, data analysis, and/or project management in accordance with candidate’s preferences and skillset.

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The preferred candidate is well-organized and self-directed with excellent analytical and communication skills. The candidate should have a background or demonstrable interest in housing, urban planning, or public policy. An interest in NYCHA’s Transformation plan, the preservation of New York City’s public housing, and experience in housing research and policy highly preferred. The ideal candidate will be a motivated self-starter with the following skills: - Bachelor’s degree in public policy, urban planning, sociology, demography, political science, economics, data science or related field / Master’s degree. - 2-5 years demonstrated experience in project management. - Adaptability, inquisitiveness, and a track record of taking initiative and working collaboratively. - Skills in obtaining qualitative data through observation and interviews. - Ability to analyze qualitative and quantitative data to support decision-making for program design, implementation, and monitoring. - Ability to create communications materials with an eye for design. - Excellent verbal and written communication skills, and ability to articulate information and recommendations compellingly and persuasively in email, memos, and presentations. - Experience simultaneously managing multiple projects, ideally in a public or nonprofit agency. - Experience with facilitation of idea-generating and decision-making exercises / techniques is a plus. - Proficiency in Microsoft Office: Access, Excel, Outlook, PowerPoint, Word, and Teams. - Highly organized with the ability to work under stringent deadlines, manage multiple assignments and handle sensitive information. - Ability to work independently and in a team environment. - Experience analyzing data to inform policy in government or public service. - Experience in program management functions related to training and event coordination. - Experience building and presenting interactive visualizations and dashboards using Power B or Adobe Creative Suite. - Experience creating communications materials in InDesign.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.