The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. Workforce Connect (a division of DYCD) is comprised of a portfolio of Youth and Adult Workforce Development programs including those that focus primarily on in-school youth such as the Summer Youth Employment Program (SYEP) and Work, Learn and Grow (WLG;) as well as programs for Out-of-School Out-of-Work (OSOW) adults and young adults such as Advance & Earn and Train & Earn. These programs provide OSOW young adults aged 16-24 a career pathway through a continuum of services including academic instruction, GED test preparation, work readiness training, college and career exploration, paid work experience, advanced occupational training and industry credential attainment. DYCD’s newest workforce development initiative CRED NYC (Community Resources for Employment and Development), will offer participants ages 18-40, involved in the criminal justice system or impacted by community violence, work readiness and occupational training, internships, job placement support services such as mental health counseling and connections to social services and resources such as housing, life coaching, academic support, legal support, access to healthcare. DYCD is seeking to hire a Program Manager to support our work with populations served by our OSOW and CRED programming. This individual will have knowledge and experience in the workforce development field and/or experience working with OSOW populations, justice involved individuals and/or organizations serving justice involved individuals or those at risk for being victims of community violence. Under the supervision of the Deputy Director, with latitude for independent judgement, the OSOW Program Manager will be responsible for managing all aspects daily program operations, contract management, program monitoring and technical assistance. The OSOW Program Manager will be a professional with experience in the workforce and advanced training fields as well as have experience providing services to opportunity youth. Duties will include the following: Monitor and assess Train & Earn program performance to ensure compliance with established program, federal and agency procedures, practices and policies; Guide Train & Earn contractors to ensure program administration and practices result in high quality services and fiscal accountability and they achieve contractual goals including but not limited to recruitment and retention; assessment and counseling; credential attainment and advanced training; job and internship development; mental health counseling as needed; partnerships and referral services; and administrative tasks such as data entry, attendance, timekeeping and payroll monitoring, evaluation, program budgeting and file upkeep; Assist in the management of the budget, contracting and amendment processes and provide technical assistance at multiple points throughout the program. Conduct audits of program records at contractor sites and make ad-hoc visits as needed. Utilize and become proficient in DYCDs web-based information management systems including program and contract performance systems; Utilize program monitoring and performance measuring tools to conduct and submit timely evaluations, outcome reviews and site visit summaries and ensure that evaluation indicators are aligned with program standards. Assist in the planning and development of monthly meetings and trainings for OSOW contractors; facilitate systems trainings, new staff orientation and other capacity building functions to assist contractors; Work collaboratively across all DYCD workforce, youth and visual and digital communications including letters, presentations and reports as needed; compile, analyze and present program performance summaries to inform and support management, evaluation, tracking and decision-making; Promote and market OSOW programs through various outlets and means including but not limited to presentations at DYCD and community events, marketing materials, written communication promoting program, coordination of press releases with DYCD press officer and social media; Assist with other projects and tasks as needed to support the Workforce Connect programs. MINIMUM QUALIFICATIONS: 1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional, technical or administrative experience in one of more of the following fields: program operations or evaluation, contract negotiations/management, fiscal/financial management, project management; community relations, or related fields or 2. A four-year high school diploma or its educational equivalent approved by the State Department of Education or a recognized accrediting organization and seven years of full-time satisfactory professional, technical or administrative experience in one or more of the fields cited above

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Experience in and knowledge of workforce, literacy, occupational training and/or youth development field preferred. Advanced operational skills (knowledge of various data collection platforms) Excellent verbal and written communication skills, strong problem solving and analytical skills. Able to prioritize and operate proactively. Enjoy working as a team member as well as independently. Ability to multi-task and meet constricted deadlines designated by program requirements and needs. Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Computer literate with advance knowledge of Microsoft Office suites.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.