The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of Community-Based Organizations (CBO) throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of innovative, practical, and quality programs that positively impact youth and communities. DYCD is the designated Community Action Agency for New York City and administers federal Community Services Block Grant (CSBG) funded programs to assist low-income individuals and families to attain the skills, knowledge, motivation, and opportunities they need to become self-sufficient and productive members of their communities. To maximize the impact of CSBG funding, DYCD targets funds to low-income communities it designates as Neighborhood Development Areas (NDAs). DYCD is seeking a Program Manager who, under the supervision of the Deputy Director, with latitude for the exercise of independent action and decision-making, will manage a portfolio of Adult Literacy and Immigrant Services programs. The goal of the DYCD Adult Literacy Program is to help New Yorkers attain the reading, writing, and communication skills they want and need to gain employment and/or pursue further education. While programs in the Immigrant Services portfolio provide services to immigrants so they can meet the challenges associated with establishing themselves in their new homes. The Program Manager will perform the following duties:
Review and approve program plans. Perform desk reviews and/or in-person site visits (may include weekends and evenings in any of the five boroughs of New York City) using DYCDs monitoring tools and share feedback in a timely manner with CBO contract providers.
Provide technical assistance and monitor strategic action and/or corrective action plans for underperforming CBO contractors. Advance knowledge of NDA sites by providing technical assistance and sharing resources to promote program quality.
Evaluate contract performance reports, as well as agency fiscal documents to ensure contract compliance.
Participate in contract negotiations.
Become proficient and provide training to CBOs on Agency’s web-based program management systems and DYCD’s protocols (i.e., case management standards).
Make summary reports to higher administrative levels along with recommendations to improve program performance.
Prepare standard reports as designated by higher management.
Serve as a contact point for borough-based issues on behalf of the Community Development programs and the agency; help address borough and geographical issues and resources needed on behalf of Community Development for Internal and external stakeholders.
The incumbent will also maintain programmatic goals and benchmarks; he/she must communicate effectively, troubleshoot, and strategically identify creative solutions for programmatic challenges. Other projects and tasks as needed to support the unit and its programs.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Must possess strong oral and written communication, organizational and analytical skills. Strong ability to juggle multiple projects and priorities at once. Demonstrated working knowledge of target populations shown through management of relevant programs. Extensive experience in and working knowledge of developing human services programs and program budgets. Knowledge of New York City contracting processes. Computer literate with advanced skills in Microsoft Office: Word, Excel, Power Point and Access.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.