Agency Description:
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description:
The Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services (SBS) serves over 90,000 jobseekers and 900 employers each year through its employment and training programs. Specifically, CWO oversees a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS. The Division also manages nearly three dozen occupational training programs, in such areas as tech, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers.

Job Description:
CWO serves two core constituencies through its centers and programs. One is jobseekers, most of whom have traditionally been underserved and have not had ready access to employment and training opportunities. At the WF1 centers, they can take advantage of career services such as resume help, interviewing workshops, and one-on-one career counseling, as well as direct connections to employment opportunities across NYC. The second constituency is employers. WF1 centers offer targeted recruitment services (including pre-screening, targeted hiring events, and job fairs) to help employers find qualified candidates for a variety of positions, all at no cost to the employer. At the same time, the CWO team works with the WF1 centers, other city agency partners, and contracted training providers to identify employers who might benefit from hiring graduates of our occupational training programs.

CWO is launching a new unit, the Employer and Sector-based Engagement (ESBE) Team, to focus exclusively on building relationships with new, and enhancing relationships with existing, employers. The ESBE Team is charged with (1) making a compelling case to NYC employers that they should utilize the WF1 system for their recruitment needs and hire graduates of CWO's training programs, and (2) ensuring that employers' interactions with all facets of the WF1 system are characterized by exceptional customer service.

Program Manager / Program Manager Associate will serve as a central point of relationship building and enhancer for employer and sector-based engagement through WF1 system to assist through recruitment process. Key activities include enhancing employment outcomes, expanding access to career center services, and fostering partnerships and collaborations.

- Support the team with implementation strategies to engage with employers in various sectors to utilize WF1 as a resource for their hiring efforts.
- Help build and maintain relationships with employers, industry organizations, chambers of commerce, etc. to better understand the labor market; use these learnings to identify areas for improvement and opportunities for WF1 engagement.
- Conduct outreach to prospective employers, leveraging cold calls, emails, and meetings, to assist the team with building partnerships and securing job opportunities for candidates.
- Create and deliver customized pitches and presentations to employers, highlighting the value of hiring through our WF1 Centers and utilizing their services.
- Provide support for employer-focused events, including hiring halls, industry roundtables, and networking sessions
- Stay informed of labor market trends and in-demand industries to identify strategic opportunities for engagement.
- With guidance from the CBDSO, work closely with colleagues in the Mayor's Office of Talent and Workforce Development (including the Industry Partnerships Team) to identify emerging/high growth sectors and develop employer engagement strategies
- Track and manage engagements with stakeholders and outcomes using SBS’ internal system and work with the data team to monitor progress towards agency goals.

REQUIREMENTS:
Program Manager Associate: 1 - 2 years of full-time, relevant experience in program management, workforce development, or working with community programs supporting and providing services to employers.

Program Manager: 3+ years of full-time, relevant experience in program management, workforce development, or working with community programs supporting and providing services to employers.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Excellent interpersonal skills. - Strong oral and written communication skills. - Proficiency in Microsoft Word, Excel, and PowerPoint. - Highly organized and detail-oriented with the ability to prioritize between conflicting demands. - Ability to work independently and as part of a team has initiative, persistence and a positive attitude

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.