AGENCY DESCRIPTION
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

DIVISION DESCRIPTION
SBS’ Workforce Development Division is focused on the delivery of quality employment and training services to support equity of opportunity, that leads to economic self-sufficiency and mobility for New York City’s diverse communities. The Division works with the industry partners to identify, develop, and procure high-quality training delivered directly to job seekers so they can obtain the skills needed for jobs in high demand. The Division supports businesses in NYC by offering training opportunities for new and incumbent workers and by sourcing candidates for vacant

JOB DESCRIPTION
SBS is seeking a Program Manager to manage a portfolio of Customized Training grant awards given to businesses in New York City. The Program Manager will manage awardees to ensure proper execution of their training programs toward projected outcomes. The Program Manager will report to the Director of Customized Training and work closely with SBS management and program support staff.

The Program Manager’s duties may include, but will not be limited to, the following:
- Portfolio Management
- Oversee a portfolio of Customized Training projects and ensure that necessary documents are submitted, deadlines are met, and problems are solved in a timely manner.
- Manage relationships with employers to ensure high-quality service delivery and smooth operation of training projects.
- Conduct site visits (travel across all five New York City boroughs is required) and ensure performance outcomes specified in the contract are being met.
- Identify opportunities to cross-sell other SBS NYC Business Solutions services and products to employers.

General Administration of Customized Training awards
- Work closely with program, management, and support staff to ensure projects’ compliance with contract terms.
- Analyze and approve documents submitted for review by employers in a detailed and timely manner.
- Peer review other team members’ reimbursement packages.
- Provide technical support to program participants on application and program administration.

Data Management
- Manage the process of the submission of trainee registration materials to ensure complete registration of trainees.
- Ensure that project records in the Customer Relationship Software system are up-to-date and accurate.
- Create and follow an organized system to report on your portfolio of projects meeting the required deadlines.

Program Support and Improvement
- Evaluate and analyze the success of individual awards as well as their collective impact in accordance with the goals of the program.
- Identify issues and processes in all phases of the program that will lead to continuous improvement and better fulfillment of outcomes (i.e.: pre-application process, application materials, application evaluation and review, grant awarding, contract management, outcomes tracking).
- Analyze employer needs and make recommendations on program improvements to better address the employee training challenges businesses face.
- When applicable, contribute to new program creation and development.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience in project planning, program implementation, program management or contract management. - Strong analytical skills. - Impeccable organizational skills and keen attention to detail. - Strong oral and written communication skills. - Experience managing data using Microsoft Excel and Customer Relationship Management software. - Ability to take initiative, multi-task, prioritize assignments, and structure work to meet deadlines. - Knowledge of workforce development and training a plus. - Knowledge of workplace literacy and adult basic skills training programs is a plus. - Knowledge of computer software packages for word processing functions and spreadsheet applications.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.