Agency Description:
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description
The Business Services Division is dedicated to helping NYC small businesses start, operate, and thrive in New York City, while also leading systemic change to improve the regulatory environment for businesses. The Division is guided by a lens of equity, diversity, and inclusion.

Job Description:
Access to capital is one of the top issues for small businesses starting and growing in New York City. SBS works with more than 40 local lenders and hundreds of businesses per year to help small business owners connect with the funds they need.

The Capital Access team is responsible for creating and implementing programs that create a more inclusive financing space. The team works with the private and public sectors to understand the needs of small businesses and lenders in order to develop products & programs that enhance access to capital. The team manages the performance of Finance Account Managers located in field offices throughout the City and multiple funds targeted at assisting Minority-and Women-Owned Businesses and emerging companies.

The Capital Access Funds Program Manager will manage multiple funds. In addition, they will be tasked with supporting implementation of special projects to advance the mission of the team, including but not limited to advancing new program areas and developing new financial products.

Roles and Responsibilities:
The Capital Access Funds Program Manager will monitor program performance and ensure the success and sustainability of the agency’s existing and new Funds. Specific responsibilities include, but are not limited to:

Manage day-to-day operations of the Funds
- Manage the performance of City-sponsored loan and grant programs for small businesses, including programs that are no longer accepting applications
- Develop and implement tracking systems to monitor lending pipeline, loan originations, and repayments along with other contractual or budgetary program components
- Liaise with other agencies’ contracting teams to support our small business clients that are applicants for the Funds; uncover and troubleshoot process inefficiencies
- Work closely with external funds’ teams and the SBS fiscal team to process and monitor program invoices and budgets
- Proactively identify program improvements or risks and escalate as necessary

Performance Management: Service delivery and data management
- Manage vendor performance to ensure Key Performance Indicators (KPIs) & program goals are met
- Develop and manage performance dashboards to monitor and report on Fund performance
- Track and report KPIs on a regular basis for Executive-level staff
- Respond to ad-hoc and same-day requests regarding fund(s) performance and impact.

Partnership Management
- Propose new partnership ideas to Director of Capital Access
- Develop and maintain relationships with potential partners (e.g., CDFIs, banks, other non-traditional lenders)
- Train partners on products, application processes and data entry requirements in CRM system

Business Development & Pipeline Management
- Coordinate business development for existing and new Funds
- In partnership with the Capital Access Director, develop and implement business development strategies
- Identify opportunities for program promotion to businesses; coordinate and represent SBS at events

Customer Assistance
- Provide quality customer assistance to business owners and help connect them to capital and other SBS services

Success Story Compilation
- Document successful examples of clients; ensure examples represent diversity of New York City
- Subject Matter Research & Content Improvement
- Conduct research on financing market trends and City procurement processes
- Help expand and deepen impact of the agency’s existing capital access programs by proposing areas for improvement and development
- Support the development of new performance indicators and methods of measurement
- Conduct qualitative and quantitative analyses to support the development of new products
- Support vendor and staff training on current and new Funds
- Assist with administrative program tasks including, but not limited to, preparation of payment memos and invoices, program data entry, etc.
- Synthesize complex information into presentations and reports for various audiences
- Respond to time-sensitive requests from City Hall, SBS Executive Staff, elected officials, press, and the public
- Correctly utilize data collection methodologies (e.g., CRM system)
- Support marketing of all Capital Access programs
- Support customer survey design and implementation
- Conduct quality assurance tests to evaluate service delivery and data collection

Other Capital Access Team Tasks
- Support additional Capital Access team initiatives as needed
- Assist with administrative program tasks including, but not limited to, preparation of payment memos and invoices, program data entry, etc.
- Synthesize complex information into presentations and reports for various audiences
- Respond to time-sensitive requests from City Hall, SBS Executive Staff, elected officials, press, and the public
- Correctly utilize data collection methodologies (e.g., CRM system)
- Support marketing of all Capital Access programs
- Support customer survey design and implementation
- Conduct quality assurance tests to evaluate service delivery and data collection
- Support additional Capital Access team initiatives as needed
- Contribute to other projects, responsibilities, and tasks as assigned

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Intermediate excel skills - Knowledge and experience with small business lending and small business development - Proven track record of delivering results in a fast-paced, demanding work environment - Ability to work within cross-organizational multi-disciplinary teams - Excellent written and oral communications skills - Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes - Excellent interpersonal, organizational, strategic thinking and quantitative/qualitative skills - Program and/or policy experience in the financial inclusion, access to capital, and economic development fields

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.