Agency Description

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description
The Division of Economic and Financial Opportunity is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process.

Job Description:

The NYC SBS APEX ACCELERATOR and M/WBE Vendor Services Unit offers assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts.

NYC Department of Small Business Services APEX ACCELERATOR is seeking a Program Manger to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordinating technical assistance/direct customer service to small businesses and marketing of the program and other small business-related programs, attending, presenting and monitoring workshops, and tracking success stories. The Program Manager will report directly to the Executive Director of the NYC SBS APEX ACCELERATOR/Vendor Services Unit.

Job Responsibilities:

- Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners
- Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program
- Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department
- Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities
- Conduct research and make recommendations related to doing business with government agencies
- Conduct market research and develop marketing strategies/tactics related to government customers
- Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc.
- Assist clients in researching potential contracting and subcontracting opportunities
- Advise clients on the registration and certification processes needed to do business with government
- Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web-based communications tools such as social media and email marketing campaigns
- Collect and interpret business profile and program process data to inform service and program improvement and decision making
- Assist with developing assessment tools, performance reports and surveys for programs
- Recommend new program development based on program observation, data analysis and research
- Conduct analysis to support program marketing, recruitment, and follow-up
- Manage a success story system, collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit
- Participate in special projects and other duties as needed

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council of Higher Education Accreditation (CHEA), and six months of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: program evaluation, contract negotiation/management, fiscal/financial management, or project management; or
2. A four year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: program evaluation, contract negotiation/management, fiscal/financial management, or project management; or
3. Education and or experience equivalent to “1" or “2" above.

Preferred Skills: - Ability to use sound judgement and recommend appropriate action steps for small business growth - Strong project management skills with the expertise to manage projects involving diverse stakeholders - Previous experience in program development including design, implementation and contract administration - Proficiency with MS Word, Excel, PowerPoint, Visio, Project and Outlook with the ability to deliver flow charts, process flows and create presentations. - Foreign language skills a plus - A master’s degree from an accredited college with a major in business administration, public administration, urban planning, economics, urban affairs, marketing research, finance, or political science

Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.