The New York City Housing Authority (NYCHA)’s Office of Resident Economic Empowerment & Sustainability (REES), situated within NYCHA’s Department of Resident Services, Partnerships and Initiatives (RSPI), is charged with working to develop and implement programs, policies and collaborations to measurably support residents increased economic opportunities with a focus on asset building, employment, advancement, adult education and training, and resident business development.

NYCHA REES utilizes a Zone Model approach, which leverages NYCHA and partner resources to expand economic opportunity for public housing residents through place-based service coordination. Through this approach, REES enables NYCHA to (1) Generate more economic opportunities for NYCHA residents and neighborhoods; (2) Provide a more comprehensive economic empowerment platform with additional capacities around financial literacy, asset building and business development; (3) Reduce the duplication of services – better investing limited resources; (4) Enhance partnerships with community-based organizations, government agencies, philanthropies, community colleges, schools, employers and other key stakeholders; and (5) Drive more resources and investment into public housing neighborhoods.

REES is seeking a dynamic Program Coordinator to join the Adult Education & Training (AET) Unit. This REES functional area manages programs, collaborations and partnerships that support NYCHA residents in pursuing educational and training goals. Reporting to the Assistant Director of Adult Education & Training, the Program Coordinator, Adult Education & Training will be responsible for (1) capturing resident programming metrics (2) providing support to track NYCHA-administered resident training programming metrics and (3) supporting resident engagement efforts during educational and training recruitment cycles.

Responsibilities shall include, but not be limited to the following:

DATA & REPORTING:

- Input and maintain individual, cohort based, and aggregate data of NYCHA-administered resident training programs from application to job placement.
- Perform queries for review of program metrics and evaluate program goals.
- Manage internal and external reporting, including spreadsheets documenting resident milestones and employment retention.
- Monitor the progress of job training applicants and document updates in NYCHA’s web-based CRM platform.
- Receive and interpret Excel reports on candidate employment milestones.
- Analyze data and convert information into reports for department evaluation and to be shared with partners, in accordance with NYCHA’s privacy guidelines.
- Collaborate with the senior leadership team on the review of program data and support the preparation of monthly and quarterly city, state, and federal reports.

ASSESSMENT:

- As part of the application process for NYCHA administered resident job training initiatives, assist to proctor, and score resident assessments, conduct one-on-one pre-screenings and setting up partner information sessions as needed.
- Upon completion of assessments and/or pre-screening, enter case notes in NYCHA’s web-based CRM platform.
- Respond to resident phone, email or in-person inquires in a timely manner.

ADMINISTRATIVE WORK & UNIT SUPPORT:

- Coordinate with training partner to develop annual training calendar.
- Serve as liaison between REES and internal NYCHA hiring departments, including NYCHA Human Resources, to ensure successful candidate attachment to work.
- Work with NYCHA Human Resources to schedule presentations for residents in the NYCHA Resident Training Academy (NRTA).
- Participate in unit-specific, weekly check-ins, partner calls and REES wide meetings.
- Perform other related duties as required.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Proficiency in Microsoft Office Suite, including demonstratable Excel proficiency and knowledge. - Excellent verbal, written and interpersonal communication skills. - Commitment to excellent customer service and passion for serving NYCHA residents. - Exemplary data entry and analytical skills, with a keen attention to detail. - At least three years of past related professional experience, preferably in intake, pre-screening, assessment, or data management for job training or job readiness programs. - Ability to work as part of a team.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.