Under general supervision, with some latitude for independent initiative and judgment, performs one or more of the following or similar difficult and responsible administrative functions:

- Perform targeted outreach to customers who have difficulty certifying the correction of an open OATH summonses.
- Collaborate with other DOB units in an effort to increase the number of summonses corrected.
- Provide technical assistance to customers who have difficulty navigating the certificate of correction process.
- Work with unit leaders to develop and update unit materials and instructional guides.
- Prepare and present instructional materials to the public and others, as it relates to AEU processes.
- Review certificates of correction to determine if the proper documentation is included and that submissions meet minimum agency requirements.
- Provide clear, concise, complete, and correct results of a certificate of correction review to customers.
- Make appropriate recommendations and/or referrals when dealing with difficult or special cases.
- Provide adequate customer service to customers who appear in-person for assistance.
- Process and respond to correspondence received by the unit.
- Maintain general files for the unit.
- Research and respond to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
- Provide telephone and online help form coverage and respond to telephone inquiries, from the public and other department personnel.
- Respond to inquiries submitted to the unit’s online help form.
- Process and Data Enter Notices of Violation as necessary.

Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York


To Apply:

Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

REMOTE WORK:

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- Exceptional interpersonal skills and the ability to clearly communicate orally and in writing. - Good listener and detail-oriented. - Adept at Microsoft Office programs including, but not limited to, PowerPoint. - Good organizational skills and the ability to prioritize multiple tasks.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.