The New York City Employees’ Retirement System (NYCERS) is in search of hybrid Product Owner / Business Analyst within the Enterprise Project Management Office (EPMO). This is a hybrid role that will leverage your knowledge and experience with both waterfall (e.g., scope requirements) and agile (e.g., incremental feature-based delivery) methodologies to drive expected Business Value / outcomes. You will assist the EPMO Product Owner Manager with Projects, serving as a bridge between the Business needs and Technical / other solutions. You will be responsible for understanding and documenting business requirements, ensuring projects deliver the intended value and meet stakeholder expectations.

To ensure successful job performance, this role demands working knowledge of both product owner and business analysis practices, flexibility to take on tasks as assigned, ability to navigate conflict, a can do’ delivery-driven attitude, and an adaptive mindset.

Primary Responsibilities:

- Represent EPMO’s Projects to understand the Business needs and prioritize / execute on the scope / requirements to achieve outcome-driven Business Value: Collaborate across the organization to help the EPMO Product Owner Manager and the Business develop and communicate the product vision and roadmap to all relevant stakeholders and team members. Partner with the EPMO Product Manager, the Business, IT, and other stakeholders to create valuable product outcomes. Partner with the EPMO Product Owner and Business to create personas and journey maps. Think strategically (e.g., macro product vision, interrelationships amongst projects) and delve into the micro details (e.g., workflows).
- Learn, understand, translate, and decompose Business needs with stakeholders: Gather, analyze, and document complex business requirements to support business outcomes / scope. Communicate effectively and work closely with team members to achieve project goals. Continuously gather feedback from users and stakeholders to inform future product / solution decisions. Work closely with stakeholders to identify and understand their needs and translate these into product requirements. Work closely with the development team throughout the product development process, providing scope / requirements clarification and direction where needed.
- Support Testing UAT: Ensuring project output meets the defined acceptance criteria and overall quality standards (after QA has performed its validations, but before final release to the Business).
- Support to the EPMO Product Owner Manager: Serve as key and trusted partner to the EPMO Product Owner. Assist the EPMO Product Owner with implementing effective Product Owner / Business Analysis Governance across the EPMO’s Programs and Projects and support leadership’s Change Management vision plus other continuous improvement initiatives. Partner with the Project Managers (PMs) and fellow Business Analysts on scope / requirements progress and related impediments.
- Certifications: Professional in Business Analysis (PMI-PBA) or equivalent preferred. Certified Scrum Product Owner (CSPO) or equivalent not required but would be a plus.

COMPUTER SYSTEMS MANAGER - 1005D

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field - Minimum of 2 years of progressive experience as product owner / business analysis - Understanding of product owner / business analysis management methodologies and best practices - Proven track record in gathering, analyzing, documenting complex business requirements to support business outcomes / scope - Ability to learn NYCERS business processes / vision (current / future state) - Excellent communication, presentation, and articulation skills - Strong business / client facing presence - Strong collaboration and team management skills - Ability to work effectively with internal and external stakeholders at all levels - Strong organization, and time management skills - Ability to prioritize, multitask, and problem-solve - Attention to detail - Ability to adapt quickly to changing priorities and deadlines - Proficiency in Microsoft Office Suite and project management tools - Working knowledge of process mapping tools (e.g., Visio) - Knowledge of NYCERS or pension administration is a plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.