AGENCY DESCRIPTION:

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.


JOB DESCRIPTION:

The SBS Project Management Office in the Technology Unit is seeking a talented and highly skilled Product Manager to be a bridge between internal teams, working closely with them to gather requirements, define workflows, and ensure we meet our goals. The Product Manager will also lead, manage, and organize projects for internal divisions within SBS.


PROJECT AND PROGRAM MANAGEMENT:

Analyze, record and track progress toward key objectives and the timelines, scopes and resource requirements of multiple, interdependent initiatives.

Develop, coordinate, prepare, and help implement project plans.

Ensure establishment and adherence to project timelines, outline resources required for successful implementation of initiatives, and monitor results to ensure goals are met.

Ensure role and responsibility expectations are being met from business units and inter-agencies collaboration.

Business requirement gathering

Demonstrate consistent, sound, independent decision-making and an aptitude for producing thorough, accurate, and clear documentation of business needs.

Review functional specifications and advise on difficult to resolve operations and technological issues and perform and oversee the documentation of requirements and specifications for systems

Collect, map, analyze and document business process dependencies within and between Agencies and understand how those processes connect to end-user interactions with SBS or the City.

Technology solutions review

Collaborate with technology staff both within NYC SBS and NYC OTI, along with other city agencies, to review proposed technological and operational solutions and ensure that they create maximum positive impact on user experience.

Provide data and analysis support during procurement, requirement gathering, and user testing phases of development.

Collection and synthesis of data

Assist with the collection, documentation, analysis and reporting of relevant metrics to inform continuous process and systems improvements.

Assist with the production of various performance and management reports using data from multiple agency systems.



PREFERRED SKILLS:

Strong program and project management skills; structured methodologies a plus

Proficient in MS Office Skills (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project and MS Outlook)

Experience with Project Management tools (e.g. Smartsheet, Azure DevOps, Jira, Trello) a plus.

Ability to produce thorough, accurate, and clear documentation of business needs through interviews, process walk-throughs, and stakeholder meetings.

Ability to support complex projects requiring an in-depth knowledge of business needs, business processes, and operating system.

Experience conducting business analyses and the process of documenting requirements and specifications to inform the development of business operations management tools

Experience and/or interest in mapping and analyzing the impacts of changes to complex processes and updating technical documentation and executive reports accordingly.

Excellent organizational, written and verbal communication, and time management skills

Excellent analytical, research, problem solving, organization, presentation and facilitation skills; ability to handle multiple tasks under tight deadlines and the ability to manage multiple stakeholders in a complex environment

Knowledge of Customer Relationship Management (CRM) such as Microsoft Dynamics 365 and/or database applications

Experience and / or interest in working with databases and structuring queries and reports, and in user interface design

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.