IF YOU ARE HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, YOU MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE.

THE CORRECT SALARY RANGE IS: $39,763.00 - $45,728.00

The Investigation, Revenue, and Enforcement Administration (IREA) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA). Within IREA, the division’s mission to recover monies owed to the City of New York from former Cash Assistance recipients and former Medicaid recipients as mandated by 205 of the Social Security Act (42 US Code 405); 18 NYCRR 360-4.1, 360-4.7; and 360-4.8; SSL Section 366(3)(a).

C& C Cash Assistance Unit is recruiting for one Clerical Associate III to function as a Processing Clerk, who will:

- Maintain and manage the Claims and Collections’ Communication Center that handle public inquiries regarding public benefit cases.

- Consult with clients who have received notices regarding their public benefits account.

- Review case history (status, benefits received and any other actions taken) through the Welfare Management System (WMS).

- Prepare forms and forwards client information to proper areas, internal and/or external, where services can be provided to them and/or client case information can be updated.

- Record all inquiries on a daily basis, into the database for internal tracking. Maintain for supervisor, a daily log of all assigned cases for which actions have been initiated.

- Scan TADs for Office of Central Processing, Job Centers and Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP-CR).

- Return documents to supervisor to be returned to the Eligibility/Processing Specialists for Indexing and Inputting in PAM.

- Complete Fair Hearing Evidence Management System (FHEMS) hits using PAM, WMS and physical documents to update records so supervisors and managers can have an accurate accounting of the status of all outstanding FHEMS cases.

Work Schedule: Monday to Friday: 9 AM – 5 PM

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, and HRA scanning and indexing system - Knowledge of Microsoft Word, Excel and PowerPoint - Excellent oral and written communication skills

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.