Salary Range: $80,856-$90,049

APPLICANTS MUST BE PERMANENT IN THE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE ELIGIBLE FOR THE 55-A PROGRAM.

The Data Analysis and Reporting unit is responsible for generating and analyzing system data and system changes to identify abnormalities and errors that could adversely affect the processing and integrity of cases. Data Analysis and Reporting unit staff analyzes patterns of errors to identify corrective changes in systems and program operations; reviews specific demographic and operational data to identify projects to improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates.
General Duties and Responsibilities:
Under general supervision of the Project Manager (Associate Staff Analyst), with latitude for independent initiative and judgment, the Staff Analyst II, functioning as a Process Analyst, performs administrative work of more than ordinary difficulty in the preparation of reports used to study the agency’s organization and operations. The Process Analyst produces and analyzes reports that provide management with the baseline information necessary to make critical strategic decisions that help OCSS perform at its maximum effectiveness.

The Process Analyst will:

- Prepare, updates and maintain a multitude of time-sensitive statistical reports that monitor the performance of OCSS’s operational areas. Collect and analyzes statistical and other quantitative data by using standard data collection and statistical techniques to produce summaries of descriptive and projective results appropriate for agency decision-making. These reports include but are not limited to OCSS’s monthly summary and Borough Office Executive Report, which indicates the number of cash assistance clients that applied for child support per month and evaluates the program area’s performance level. The ECS/CS Track report, which details State related referrals, is a management tool used to monitor custodial and non-custodial parent complaints. Case Building, a comparative analysis of cases built in the Family Court utilizing OCSS’s database and Support Through Employment Program (STEP) report, monitors the number of non-custodial parents (NCPs) that are referred to employment programs.

- Conduct complex analysis of statistical and quantitative data, identifies abnormalities, errors and any potential shifts in the data that could impact overall performance of the agency; produces summaries, forecasts, charts and graphs of findings. Provides ad-hoc data analysis and forecasting; manages and conducts special investigative projects.
- Prepare, monitors and distributes key statistical reports which are used to discuss major workflow issues that affect/influence productivity such as Support Establishment Rate (SEP), and Paternity Establishment Rate (PEP). Develops and designs workflow charts for detailing business process of projects.
- Perform special analysis based on all statistical reports required by Agency Directors, Assistant Deputy Commissioners, Executive Deputy Commissioner of OCSS and HRA Commissioner to evaluate program operations.
- Participate in unit staff meetings with supervisor and director, utilizing Power Point presentation to review data, locate discrepancies and ensure accuracy of data. Provides information about the performance of the agency and its sub-units regarding baseline information necessary to make critical strategic decisions.

- Attend and participates in high-level executive staff meetings to discuss reports, prepares notes and minutes to update staff regarding meeting agenda.

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

- Excellent written and oral communication skills. - Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project. - Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment, with the ability to carry out complex assignments and adapt to changing situations and priorities. - Ability to organize and work effectively with project staff from operational units and agencies participating in OCSS projects. - Ability to organize and work effectively with a wide range of individuals in a diverse work environment. - Excellent decision making and analytical skill. - Knowledge of budgeting, Budget Analysis, Financial Analysis, Expense Budget Analysis, Business Information Services.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.