The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate the agency's program consistently and effectively. The Procedures Coordinator is responsible for performing work pertaining to the procedural and administrative needs of MAP/HC Procedures by staying abreast of the Department of Health policy changes to ensure that Medicaid eligibility factors are correctly stated, using plain language text so that forms can be easily understood by staff and clients.

The Office of Policy, Procedure and Training (OPPT) is recruiting for a Principal Administrative Associate Level II to function as a Procedures Coordinator within the Office of Procedures, who will:


- Assist in the design, implementation, and operation of forms/special forms projects by demonstrating detailed knowledge of the complexities of the Medicaid program, testing/revising forms to ensure that they pass the agency's literacy standard and adding final formatting to draft documents submitted in Microsoft Word and InfoPath. Draft and edit instructional guides. Convert documents created in Microsoft Word and lnfoPath to Adobe Acrobat PDF files and makes edits to PDF files directly in the PDF files.


- Receive Local Law 73 and Local Law 30 finalized text translations from the Office of Refugee and Immigrant Affairs, to address procedural problems, ensuring effective coordination of MAP procedural functions and activities to ensure maintenance of agency standards and to hold the unit harmless in the event of a State audit and/or administrative review.


- Prepare weekly, monthly, quarterly, and annual status reports to the Director of Procedures and senior management to track project related goals.


- Interpret policies and procedures by providing information to staff clarifying and interpreting incoming directives from the State and City agencies regarding Medicaid rules and regulations.


- Update the approved MAP/MARC user listing. Works on other projects/assignments as directed by the supervisor.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- Proficient in Microsoft Word. - Well organize, solutions-oriented. - Exceptional research and problem-solving skills. - Excellent oral and written communication skills. - Extensive knowledge of Agency operations and NYS social service policies and procedures. - Ability to work under pressure, handle multiple projects and aggressively pursue deadlines independently. - Self-starter and ability to exercise tact and discipline. - Strong interpersonal skills.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.