Under the direction of the Deputy Commissioner of the Office of Constituent Services, with wide latitude for the exercise of independent initiative, judgment, and decision making, the Principal Assistant to the Deputy Commissioner performs complex, and specialized administrative work to support the Deputy Commissioner with office-wide initiatives and deliverables. The Principal Assistant serves as a client advocate for all high-profile Public Assistance and social service inquiries sent directly to the Deputy Commissioner from the Mayor's Office, the Commissioner's Office, elected officials, and community-based organizations.

The Office of Constituent Services (OCS) is recruiting for one (1) Principal Administrative Associate (PAA) level III, to function as a Principal Assistant to the Deputy Commissioner.

The Principal Assistant to the Deputy Commissioner will:

- Provide a swift resolution to all high-profile inquiries received from the Mayor's Office, the
Commissioner's Office, elected officials and community-based organizations. Works closely with
HRA/DSS/DHS staff and follows up on all Public Assistance and social service inquiries that require
immediate attention due to tight deadlines before a case closing, eviction, or expiration of a rental
assistance voucher.

- Track approximately 200 individual clients' inquires per month. Updates the Deputy Commissioner,
relevant City Agencies and elected officials by e-mail, letter or telephone call once the issue has been
resolved; as well as informs the Deputy Commissioner of problematic, discriminatory, or systematic
issues that may need additional attention and intervention.

- Analyze and track trends associated with housing, health care, discrimination, basic needs and other
inquiries from constituents handled by the Office of Constituent Services. Develops a monthly report
for the Deputy Commissioner based on results.

- Liaise with Human Capital Management (HCM) and I-IRA's Finance Office for all personnel matters.
Assist with onboarding new hires by selecting potential candidates for interviews, arranging
interviews, and drafting job description for vacancies. Ensures compliance with HCM and Equal
Employment Opportunity (EEO) guidelines.

- Draft correspondence for the Commissioner's Office and the Office of Constituent Services to ensure
consistency and messaging across multiple channels.

- Schedule, coordinate, and monitor the work calendars for the Deputy Commissioner and the
Executive Director of Operations.

- Provide telephone coverage for the Deputy Commissioner and the Executive Director of Operations.

- Provide telephone coverage for the Deputy Commissioner line/s by answering and returning calls
from internal and external parties.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.