The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.
New York City has approximately 140,000 catch basins, 114,000 hydrants, 90,000 valves, 14 gatehouses, 3 reservoirs, 68 groundwater wells, a 100 million gallon underground storage tank and 7,000 miles each of both sanitary sewers and water mains. The responsibility of maintaining these vast networks falls under the Department of Environmental Protection’s Bureau of Water and Sewer Operations (BWSO).

The primary responsibilities of the Bureau of Water and Sewer Operations are: the operation, maintenance and protection of the City’s drinking water and wastewater collection (sewer) systems; the protection of adjacent waterways; and the development and protection of the Department’s Capital Water and Sewer Design Program. The Bureau also approves and inspects water and sewer connections performed by licensed plumbers and/or authorized contractors. In addition, the Bureau has overall responsibility for the approval and inspection of all public and private construction projects which could impact on the City’s water or sewer systems.

Working for the Bureau of Water and Sewer Operations within the Division of Emergency Call Center (ECC), the selected candidate will be the central point of contact for conditions requiring a response from NYC Environmental Protection (the Call Center receives and collects information from city agencies such as NYPD, FDNY, NYCEM, DSNY, DOT and other city/state and federal agencies).

The selected candidate will generate IPS complaints for DEP conditions received directly from all city Agencies. They will also monitor email system for 311 escalated complaints and OEM emails for potential NYCEP implications such as chemical spills not otherwise reported to the Agency; notifications to other city agencies or utilities impacted by an event investigated or reported to DEP; fielding after-hours calls received on the DEP Bureau of Police and Security ( DERTA) hotline; along with notifications to multi bureau staff for sixty (60) events to pre-determined groups, including employee injuries or fatalities, injuries or fatalities to members of the public as a result of agency involvement, loss of water service, sewer breaks and roadway closures, loss of Agency Operating Systems, or a failure of the 311 complaint notification system. Selected candidate will be the central point of contact for in-City facility alarms for various bureaus. Periodically they will prepare and issue reports for events as requested by BWSO Management, along with providing shift coverage in event of an employee absence.

ALL CANDIDATES MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF PRINCIPAL ADMINSTRATIVE ASSOCIATE.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

1. 5 years experience with call taking experience in a high call volume setting. 2. Experience interfacing with management and high level executives. 3. Ability to handle high call volume ability to work with various personalities ability to handle stressful situations calmly.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.