The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

PEU is seeking two (2) Community Associate's to function as Outreach Specialists with experience with community-based outreach and/or case management. Successful candidates should have at least one year of community, issue, labor or political organizing experience, and excellent communications and outreach skills. The candidate should have demonstrated the ability to closely track metrics and outcomes, and be detail-oriented and organized. Familiarity with New York City government, housing issues, and a commitment to helping others is preferred.

The PEU Outreach Specialist will:

Engage New Yorkers through various outreach tactics including door-to-door canvassing, phone
calls, and peer-to-peer texting to assess their needs and inform them of relevant City services
and resources.

Respond to incoming calls from the Tenant Helpline

Provide ongoing case management to enable New Yorkers to navigate how to access
benefits with a primary focus on the Emergency Rental Assistance Program.

Maintain ongoing reporting and communication with their assigned supervisor.

Liaise with stakeholders in the community, including community-based organizations
and agency partners.

Assist with partners’ outreach efforts to provide additional resources and information
to New Yorkers city-wide.

Assist with special projects, as needed.


Salary Range:
$41,887 - $ 61,965(Annual)

Work Location(s):
Manhattan
260 11th Avenue, NY NY 10001


Hours/Schedule:
Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1 year of experience with community, issue, labor, or political organizing. Excellent interpersonal skills and a proven ability to engage people in conversation. Strong written and oral communication skills in English Spanish is a plus. Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment. Willingness to learn, be flexible and adapt to work assignments in a variety of situations and problem solve.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.