NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s External Affairs Office is responsible for all internal and external agency communications. This includes the press office, social media, the agency editor/speechwriter, correspondence, public outreach, and constituent services. quality assurance and reliable results across all product initiatives, meeting the operational and customer service demands of the DOF while maintaining system infrastructure, data integrity, performance, and availability

External Affairs’ Outreach Unit includes a team of liaisons who work to educate the public about DOF services and increase enrollment in programs that save New Yorkers on housing and business expenses. The team hosts training, presentations, enrollment events and facilitates application assistance for programs such as Homeowners Tax Benefits (HTB) and the Rent Freeze Program (SCRIE/DRIE) in all five boroughs of the city. Outreach also offers technical support and mediation with DOF programs and service.

Reporting to the Deputy Director of the Outreach Unit, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

-Provide administrative support, such as case tracking, and responding to inquiries from the community via email.
-Conduct in-person and virtual training sessions on DOF programs such as Homeowner Exemption and Abatement Programs, including the Rent Freeze Program.
-Coordinate effective and timely responses to constituent casework and resolution (i.e. phone, email, and mail) from elected officials and community boards.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

-Ability to work productively under pressure to meet productivity goals. -Proficient computer and technical skills including but not limited to Word, Excel, and Outlook. -Ability to learn new computer-based programs quickly. -Show a high-level of responsibility, with attention to detail and accuracy. -Excellent written, public speaking and interpersonal skills.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.