Director – Operation Support
FISA is seeking a highly motivated and experienced manager to oversee the Operations Support group within the HR/Payroll and Timekeeping Division. This position is for a seasoned manager who will have responsibility for overseeing several teams responsible for the on-going operations of the HR/Payroll and Timekeeping Division. The group includes Job Management, QA/QC, Application Security, Mainframe, Timekeeping, and PeopleSoft Configurations.
The manager must be self-motivated with a positive attitude and must be willing to work with application and technical services teams on day-to-day activities as well as tactical and strategic project initiatives.

Roles and Responsibilities:
Under the direction of the Deputy Executive Director for HRP/Timekeeping Operations, the Director has the primary responsibility of:
JOB MANAGEMENT
- Ensure that the scheduler application (dSeries) is configured to safely support both peak and regular usage levels and that any issues are escalated as documented.
- Ensure that processes are in place to actively monitor online and batch operations.
- Ensure that system response times are within acceptable levels.
- Ensure that resources are scheduled and available for the different process shifts
QUALITY ASSURANCE/QUALITY CONTROL
- Ensure that the Payroll Management System (PMS) and Pension Payroll Management System (PPMS) processing calendars are created, maintained, and published per daily, quarterly, yearly schedule
- Have a working relationship and liaise with other HR/Payroll and Timekeeping groups.
- Document and ensure that QA/QC processes and procedures are updated and adhered to.
APPLICATION SECURITY
- Document and implement application security updates, processes, and procedures.
- Ensure to collect and maintain required changes for all HR/Payroll and Timekeeping security re-certifications.
- Prepare and present findings and feedback to the Internal and External Audit groups.
APPLICATION CONFIGURATION (Mainframe, CityTime, NYCAPS)
- Ensure that programming source code and job scheduling code for PMS, PPMS, New York City Automated Personnel System (NYCAPS), and Citywide timekeeping (CityTime) applications are maintained and updated appropriately.
- Ensure that any batch processing issues are addressed and resolved quickly and efficiently in accordance with FISA mandates.

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

- 15+ years’ experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning - 10+ years’ experience managing an IBM AIX environment - 7+ years’ experience in Backup and Recover for day-to-day operations and Disaster Recovery - 5+ years’ experience supporting large ERP application (e.g., PeopleSoft) or application environments - Excellent troubleshooting, analytical and problem solving skills - Demonstrated leadership skills and ability to establish a roadmap for operational improvement - Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills - Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.