**OPEN TO PERMANENT DOHMH IN THE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATES AND THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST EXAM ARE ELIGIBLE TO APPLY.

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

The Bureau of Vital Statistics (BVS ) at the NYC Department of Health and Mental Hygiene registers, amends, processes, and analyzes all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City while also issuing certified copies of certificates to the public. There are approximately 120,000 births and 52,000 deaths and about 1 million certified copies of birth and death certificates issued each year.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Support the Director of the CAU unit in planning and implementing daily operational projects, special projects and achieving processing time targets.
- Oversee critical areas of CAU work processes. This includes the CAU mailroom, which processes mailed customer requests. These applications have to be data entered in a timely manner so that staff in other areas of CAU can process the applications.
- Work with the mailroom supervisor to ensure that the flow from when requests are received to when they are reviewed and data entered is quick, accurate and efficient.
- Oversee the CAU lobby supervisors to ensure that the customer facing lobby is running smoothly. This includes ensuring that the lobby has sufficient staffing, any IT related issues are reported, and that customers receive high quality customer support.
- Model best practices in customer services at all times. This includes implementing the DOHMH's core customer service values of: Respect, Trust, Empathy and Accountability. Ensure that staff adhere to these principles.
- Work with the CAU and BVS leadership team in developing, testing and implementing lobby and database enhancements and innovations.
- Ensure that all unit staff are in compliance with required trainings, and other tasks, such as tasks and standards and performance reviews.
- Documents and report issues to Employee Law Unit related to staff performance and disciplinary actions, as needed.
- Works with the unit director to draft postings for vacancies and interview candidates.
- Works with the unit director to draft postings for vacancies and interview candidates.
- Work with the unit director to update unit manuals and ensure that all work processes are documented and updated in manuals.
- Interact with the NYC public in customer lobbies, via email and phone.
- Support maintaining, or rapidly standing up, response activities across all types of possible incidents, including storms, pandemics, and other emergencies. This position fulfills a key Continuity of Operations role and is critical to the Health Department's fulfillment of its mission.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- Excellent organizational and analytical skills. - Must be detail-oriented. - Excellent interpersonal, research, written and verbal communication skills required. - Computer skills including Microsoft Office: Word, Excel, Access, PowerPoint. - Ability to multi-task in a fast-paced, high demand office. - Ability to speak Spanish or a language other than English is a plus.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.