The Operations Division is the Central Processing Center (CPC) of the Retiree Health Benefits Department. The Division is responsible for researching and resolving both enrollment and claims issues.

The Operations Associate (OA) will utilize the City’s various databases such as: NYCAPS, PPMS, PMS and OLR’s Finance Manager database, in addition, the OA will be tasked with maintaining records of the City’s various health carriers, in conjunction with Agency Benefits Personnel Officers, MBF staff, and union employees. Tasks performed daily within Division of Operations are:

- Certifying retiree health benefits eligibility.
- Effecting changes to enrollment status.
- Updating family changes.
- Calculating health premiums as well as retroactive premiums.
- W-2 reporting for domestic partner taxation.
- Eligibility and enrollment, and address changes.
- Dependent coverage changes.
- Execute Dependent Verification (DEVA).
- Process health plan changes.
- Optional rider changes.
- Pension suspensions.
- reinstatement of health benefits.
- Transfer Period transactions.
- Research Health Plan premium deduction inquiries.
- Process COBRA applications.
- Domestic Partner applications.
- Death Certificates.
- Effect Medicare Part B payments and IRMAA payments,
and research PICA inquiries.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Fast Learner. - Ability to work in a fast-paced environment. - Excited to work in NYC government.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.