With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.775 million older New Yorkers, the New York City Department for the Aging (NYC Aging) is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 14 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY.
The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy. We are seeking an experienced Operations & Budget Manager to join our dynamic HIICAP team and play a crucial role in ensuring efficient program operations and financial management.

The Operations & Budget Manager will be responsible for overseeing the operational aspects of the HIICAP program and managing its budget effectively. This role involves maintaining program efficiency, ensuring compliance with budgetary guidelines, and contributing to the overall success of our mission to assist individuals in making informed healthcare decisions.

**Key Responsibilities: **

1. **Operational Oversight: **
- Collaborate with program leadership to develop and implement operational strategies, policies, and procedures.
- Ensure smooth day-to-day operations of the HIICAP program.
- Supervise and support program staff, fostering a culture of excellence and continuous improvement.
- Coordinate with various departments to streamline processes and enhance program effectiveness.

2. **Budget Management: **
- Develop, monitor, and manage the program budget, ensuring compliance with funding requirements and guidelines.
- Analyze financial data, prepare budget reports, and provide recommendations for optimizing resource allocation.
- Assist with managing contracted services to ensure compliance with all contract agreements, regulations, and performance expectations.

3. **Data Analysis and Reporting: **
- Collect, analyze, and interpret data related to program performance, budget utilization, and outcomes.
- Prepare qualitative and quantitative statistical reports on operations and activities regarding HIICAP compliance with grant specifications.
- Identify trends, areas for improvement, and opportunities to enhance program impact.

4. **Compliance and Regulatory Adherence: **
- Ensure compliance with all relevant laws, regulations, and funding requirements.
- Stay updated on healthcare industry standards and changes in healthcare policy that may impact the program.
- Develop and maintain comprehensive documentation related to compliance efforts.

5. **Collaboration and Stakeholder Engagement: **
- Foster positive relationships with external partners, agencies, and community organizations.
- Collaborate with cross-functional teams to maximize program outreach and effectiveness.
- Represent the HIICAP program at relevant meetings and conferences.

*Non-City rate (non-City candidates & candidates with less than 2 years of City Service)
**City incumbent rate (Candidates with 2 or more active years of City Service)

1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or

2. Education and/or experience that is equivalent to "1" above. Experience as described in "1" above may be substituted for education on a year for year basis. However, all candidates must: (a) have one year of experience as described in "1"
in the field of aging; and (b) possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization.

Requirements for Assignment Level II
For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.

*Preferred candidate should have proven experience in program operations and budget management, preferably in the healthcare or non-profit sector. *Preferred candidate should have experience with managing grants, meeting contract deadlines, submitting data and narrative reports plus familiarity with New York City budgeting process. *Knowledge of healthcare insurance and regulations is a plus. *Exceptional communication, leadership, and interpersonal skills a plus. *Preferred candidate should posses strong organizational and project management skills. *Preferred candidate should posses proficiency in data analysis tools and software. *Master's degree or experience equivalent in any of the following: Public Administration, Healthcare Policy, Analysis & Evaluation, Nonprofit Management, and Public Management preferred.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.