IF YOU ARE HIRED PROVISIONALLY IN THE ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAMINATION WHEN IT BECOMES AVAILABLE TO BE ELIGIBILE FOR CONTIUED EMPLOYMENT.

The Homelessness Prevention Administration (HPA) works to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to assist families and individuals in need in obtaining and maintaining stable, affordable housing.

HPA/Landlord Ombudsman Services Unit (LOSU) is recruiting for one (1) Eligibility Specialist III, to function as Landlord Ombudsman Workers, who will:

- Receive and review returned checks following Agency guidelines and procedures to determine reason for the return/review and process housing packets from Department of Homeless Services (DHS); Office of Supportive Housing; VET Initiatives; Community Based Organizations; etc., in order to assist individuals/families to exit shelter into permanent housing.

- Utilize various computerized systems (i.e., WMS, HRA’s Landlord Internet Site, First American database, etc.) to verify landlord information.

- Provide participant with appropriate information needed to initiate corrective action concerning landlord negligence.

- Receive, assess, verify, and review landlord’s complaints/correspondences and alert FIA Benefit Access Centers (BAC) via email on corrective measures needed to resolve issue(s) between landlords and tenants.

- Review case actions processed within the unit in Welfare Management System (WMS), to ensure housing grants and eligibility transactions processed successfully.

- Index housing packets into the HRA One Viewer, to document actions taken on cases, in order to keep HRA/FIA partners abreast of cases actions taken within the unit and for auditing purposes.

- Reissue cancelled checks initially processed by the unit via Paperless Office System (POS) and Paperless Alternate Module (PAM).

- Write case progress report on each complaint via computer and or case file.

- Perform other related duties.

109 E 16Th St., N.Y. Division/Work Unit Housing-Homeless SV/INIT NM

HOURS: 10am-6pm M-F

1. Completion of 60 semester credits at an accredited college; or
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment, health benefits, social security, casualty, property or liability insurance, or other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or
c. Dealing with social service agencies or aiding individuals in solving housing, social, financial or health problems as a community organization representative; or
3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include, but are not limited to, experience as a token clerk, check-out clerk, sales clerk, teacher's aide, cashier, receptionist or secretary.

- Must have extensive background in Medicaid eligibility and be able to complete all MA eligibility transactions in WMS. - Must be up to date in Medicaid Savings Program and how to accrete a case in the Emedny system. - Must be able to communicate well with all consumers and act in a professional manner even when confronted with difficult consumers. - Must be able to move the interviews along to allow to meet the deadlines imposed by the State OTDA. - Work well under pressure, as well as, manage the interview process. - Must be organized, self-sufficient and be an independent starter. - The worker must be proficient in WMS eligibility actions, understand all budgeting types, understand Edits, Emendy and proficient in working with word and excel reports

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.