*** IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATES MUST BE CURRENT DOT EMPLOYEES SERVING PERMANENTLY IN THE TITLE OF ADMINISTRATIVE MANAGER OR BE QUALIFIED UNDER THE 55-a PROGRAM ***

This position is responsible for the overall administrative management of Brooklyn Borough Commissioner’s Office; supervises administrative staff; manages all requests and/or complaints (letters, emails, or phone calls) from the public, political appointees and other government agencies; maintains the calendar for the Borough Commissioner and Deputy Borough Commissioner; coordinates meetings, screens and routes incoming telephone calls for Brooklyn Borough Commissioner; serves as Fleet liaison, responsible for ensuring that City authorized drivers in BKBCO’s Office maintain a valid NYS Driver’s License and rules are followed in the NYC Vehicle Drive’s Handbook; responsible for reviewing and submitting E-Z Pass bill report to DOT’s ATC, maintaining copies of valid driver’s licenses; ensures permits are up-to-date; assists in the Gas Card program and car wash slips; processes cases in the CRM queue and follows CRM SOP for all cases; handles high priority cases; sends standard acknowledgments within 14 calendar days, unless otherwise noted in case; monitors queues to ensure acknowledgements are sent within 14 days; researches cases in 311 Siebel; monitors queue for reroutes from Operational Unit; trains/assists new staff on CRM database; performs related duties

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.